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Open nowFirst seen 3 days ago

Client Experience Specialist/Manager

Boardroom Appointments3,354 open roles

Where
Johannesburg, GP, South Africa
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Your applicationOpen nowClient Experience Specialist/ManagerBoardroom Appointments · Johannesburg, GP, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Key purpose:

Develop and lead customer experience frameworks to ensure the delivery of high quality service to all customers and that business targets are met.

Duties and responsibilities:

  • Identify, control and escalate potential risks which may lead to increased costs
  • Manage costs or expenses within approved budget to achieve cost efficiencies
  • Deliver against operational and cost targets
  • Prioritise resource allocation to minimise and reduce wastage
  • Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
  • Engage in cross-functional relationships to obtain and to provide work support
  • Resolve customer dissatisfaction/complaints by taking ownership of the problem
  • Analyse customer feedback to help improve customer service
  • Ensure that delivery is accurate, timeous and of an acceptable standard
  • Ensure that product or service knowledge and advice is technically accurate
  • Know and understand customer needs to deliver a quality service
  • Propose ideas to improve customer service
  • Work as both an individual contributor and manager of people to drive forward client experience processes and initiatives.
  • Take ownership of daily client experience operations: assigning tasks, monitoring support channels to ensure exemplary and timely response, and acting as mentor and escalation point for frontline
  • Lead the process in working to address and resolve client issues, either through direct personal action or by promoting quick and results-driven collaboration with other relevant parties
  • Lead CX meetings and strategy sessions, with input from the COO and Head of Sales & Service Solutions.
  • Track, analyze, and report key client experience metrics
  • Assist with the creation, implementation, and training of client experience best practices
  • Identify effective activities to address own development gaps
  • Create own development plan and review plan with team leader or manager
  • Understand which competencies and skills are required to be mastered to ensure personal development and performance
  • Keep abreast of learning opportunities, changing products and trends

Qualifications and experience:

  • Relevant Diploma
  • Relevant Degree
  • 5 to 7 years experience in a similar position and 5 years in financial services industry
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Boardroom Appointments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boardroom Appointments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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