The posting
Commercial Manager - Malawi
Key Responsibilities
1. Strategic Leadership
- Lead the commercial strategy for The Companys operations in Malawi, ensuring alignment with overall business goals.
- Develop and implement robust commercial plans to drive market expansion and long-term revenue growth.
2. Business Development
- Identify and pursue new business opportunities, partnerships, and customer segments to increase market share.
- Build and maintain strong relationships with clients, stakeholders, and business partners.
- Monitor industry trends, customer behaviors, and competitive activity to proactively identify risks and opportunities.
3. Sales and Marketing
- Lead and enhance the sales and marketing functions to meet or exceed revenue targets.
- Develop pricing models and promotional strategies aligned with business objectives and market demand.
- Ensure effective and efficient sales channels and distribution networks are in place and delivering results.
4. Financial Management
- Collaborate with the finance team to manage commercial operations within budgetary guidelines.
- Track and analyze financial performance, taking corrective actions to ensure profitability.
- Support forecasting, P&L oversight, and financial reporting processes.
5. Team Leadership & Development
- Lead, mentor, and develop a high-performing commercial team.
- Set clear KPIs, conduct regular performance reviews, and provide coaching to optimize team effectiveness.
- Promote a culture of collaboration, ownership, and continuous improvement.
6. Customer Experience & Satisfaction
- Ensure consistent delivery of exceptional customer service across all customer touchpoints.
- Address and resolve customer issues promptly and professionally.
- Leverage customer feedback and data insights to improve products and services.
7. Regulatory Compliance & Risk Management
- Ensure all commercial activities are compliant with Malawis legal and regulatory frameworks and internal policies.
- Identify, assess, and mitigate risks affecting commercial operations, including legal, financial, and market risks.
Minimum Education & Experience Requirements
- Bachelors degree in Business Administration, Marketing, Finance, or a related field. (MBA preferred)
- Proven track record of leadership in commercial or business development roles.
- Excellent negotiation, team management, and communication capabilities.
- Strong financial acumen, with experience in budgeting, forecasting, and P&L management.
- In-depth knowledge of the Malawian market and business landscape.
- Experience in cross-functional collaboration and client relationship management.



