Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 5 days ago

Customer Journey Specialist

Boardroom Appointments3,354 open roles

Where
Pretoria, South Africa
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Journey SpecialistBoardroom Appointments · Pretoria, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Customer Journey Specialist

Minimum Requirements:

  • Matric [Grade 12]
  • Diploma (Communications / Marketing)
  • 5 years

Responsibilities:

Customer Journey Management 20%

  • Drive sales conversion and customer lifetime value (purchases, repurchases, upsells, subscriptions) by implementing and optimizing best-practice customer journey management.
  • Manage email drip campaigns in Mailchimp and Marketing Cloud by developing and implementing various journeys as needed.
  • Customize and configure CRM marketing systems to meet the organization's specific needs.
  • Implement and manage CRM systems to streamline customer interactions and improve overall efficiency.
  • Set Email Marketing benchmarks and targets.
  • Cross-functional team collaboration to ensure implementation and optimization of the customer journeys including briefing the copy, creative, and technical teams.
  • Schedule promotional and ad hoc tactics across platforms.
  • Ensure data accuracy, integrity, and security within the CRM platform.
  • Format emails according to required standards, ensure high quality of emails, and follow the appropriate approval process.

Strategic management and support 25%

  • Provide support in terms of insight generation from the market, competitors, and performance to assist with strategic direction.
  • Assisting to create systems and structures to support the broader business.
  • Consistently explore new opportunities to remain relevant and ahead of our competitors.
  • Develop and execute CRM strategies to enhance customer satisfaction and loyalty based on a very specific target audience.
  • Utilize the platform's full targeting and segmenting capabilities to create customized journeys and content.
  • Identify and implement initiatives to acquire new customers and retain existing ones.
  • Collaborate with marketing teams to create personalized and targeted campaigns.
  • Development and coordinate an end-to-end, full-funnel customer journey strategy for healthcare, direct-to-consumer and retail channels.

Data Tracking & Reporting 20%

  • Utilize analytics tools to generate insights and reports on customer behavior and engagement.
  • Provide regular reporting on the performance of email campaigns and customer journeys.
  • Provide insights and key learnings gained from the report.
  • Provide clear next steps to ensure the optimal performance of these journeys.
  • Analyze customer data to identify trends, preferences, and opportunities for improvement.
  • Collaborate with marketing, sales, and customer service teams to leverage data for targeted campaigns and initiatives.

Continuous Improvement 25%

  • Stay informed about industry trends and best practices in CRM.
  • Identify opportunities for process improvement and optimization of CRM systems.
  • Continuous AB testing and optimizations of journeys to deliver a high-performing and high-converting lead and customer nurture stream.
  • Ensure content is updated according to the latest assets.
  • Investigate other platforms to develop a more holistic journey with multiple touch points such as text campaigns and work with cross-functional teams to implement these additional touch points.

Marketing Administration 5%

  • Assist with overall digital marketing administration including finance requirements.
  • Ensure that Marketing folders are kept up to date and that all files are saved in the relevant folders.
  • Assist with the management of the CRM accounts and marketing tools related to CRM.
  • Assist the broader marketing team with general administrative tasks.

QMS 5%

  • Ensure that QMS guidelines are adhered to.
  • Ensure that all supporting documents are kept to date.
  • Ensure that all processes are kept relevant.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Boardroom Appointments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boardroom Appointments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.