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Open nowFirst seen 5 days ago

Customer Liaison Officer/Expeditor

Boardroom Appointments3,354 open roles

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Your applicationOpen nowCustomer Liaison Officer/ExpeditorBoardroom Appointments

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Customer Liaison Officer / Expeditor

Job Function:

  • Process incoming enquiries correctly and accurately using the Enquiry Review Procedure
  • Prepare and send quotations to clients, accurately and timeously according to procedures
  • Quotes and orders are correctly recorded on JDE and On-Base
  • Quote conversions and open quotes are monitored and actioned as required
  • Document control of multi-product tenders and send quotations for International clients correctly and accurately using Sales quote Procedure
  • Contact with key stakeholders is maintained regarding possible orders or status of proposals
  • Follow up with Clients and Frontline Sales personnel to obtain orders
  • All major quotations and tenders are followed up on and feedback provided to management.
  • Process incoming orders correctly and accurately using the sales order procedure
  • Orders are expedited on daily basis with production units and communicated to the customers.
  • All queries/complaints are handled to customer satisfaction
  • Initiate, monitor and review SHEQSYS System – logging and investigating incidents and compliments.
  • Prepare accurate and timeous reports, including: Quote status reports, High value quote reports, Open Job Status reports
  • Preparation, typing and distributing of minutes, correspondence and emails as required
  • Daily production meetings are attended and feedback is distributed
  • Monitoring of Emails and answering phones for the department and frontline Engineers when not in the office
  • Assisting frontline Engineers with quotes and queries when not in the office
  • Queries on debtors' book updates and expediting are handled to satisfaction
  • Commercial queries are dealt with as required
  • LDN/LO approvals as per customer allocation

Qualification & Requirements:

  • Grade 12
  • 3 years' working experience in an internal sales/administration or client-facing role.
  • Proficient in Microsoft Office Suite (MS Word, Excel, PowerPoint and Outlook).
  • JDE (sales and inventory modules) will be highly advantageous.
  • Good verbal and written communication skills, good interpersonal skills, ability to work under pressure, excellent attention to detail, good problem-solving and conflict resolution skills.
  • Ability to handle order inquiries, delivery updates, and customer complaints professionally.

Should we not come back to you within 2 weeks, please take your application as unsuccessful.

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  1. A CV for this posting

    Written against Boardroom Appointments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boardroom Appointments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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