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Open nowFirst seen 4 days ago

Customer Service Agents (Contract Position) - JHB

Boardroom Appointments3,354 open roles

Where
Johannesburg, GP, South Africa
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Your applicationOpen nowCustomer Service Agents (Contract Position) - JHBBoardroom Appointments · Johannesburg, GP, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

6 Month Contract

Minimum Requirement:

  • Grade 12
  • Able to apply sales and marketing techniques relevant to work area
  • Able to deal effectively with customers within given parameters
  • Able to apply basic Health and Safety procedures relevant to own work functions under direct supervision
  • Able to identify hazards and handle with direct instructions/guidance in place

Responsibilities:

  • Identify statistics required to assist in managing the branch
  • Develop methods of being able to extract statistics information
  • Constantly maintain available statistics
  • Analyse all monthly reports
  • Encourage positive communication between departments
  • Encourage professionalism at all levels
  • Liaise with customer to execute services of collection, delivery, query or quote
  • Receive collection requests telephonically
  • Receive, action and resolve queries within 45 minutes and close off the collection
  • Advise the Sales department of none/reduced usage by regular customers
  • Liaise with operations to ensure customers requests are carried out
  • Ensure details on a collection request are accurate
  • Generate sales leads on calls received
  • Ensure constant awareness of any operational difficulties and advise customers accordingly
  • Participate in weekly meetings as scheduled by the department
  • Liaise with Managers with regards to accounts on credit hold
  • Manage and resolve all subcontractor and agent queries
  • Ensure all daily report inputs have been actioned
  • Ensure all billing paperwork is reconciled and handed to operations
  • Hand all unaccepted quotes to Sales to be followed through
  • Ensure accurate record keeping
  • Maintain professional conduct
  • Assist in relevant operations/operational functions as required
  • Receive quote requests on email and telephonically; action and close off within 45 minutes
  • Receive all claim related queries, compile claim pack with information received from operations and hand over the claim pack to Administration Manager
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One press. We do the rest.

  1. A CV for this posting

    Written against Boardroom Appointments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boardroom Appointments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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