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Open nowFirst seen 5 days ago

Customer Service Consultant

Boardroom Appointments3,354 open roles

Where
Uganda, NG, Nigeria
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Your applicationOpen nowCustomer Service ConsultantBoardroom Appointments · Uganda, NG, Nigeria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Minimum Requirements:

  • Excellent phone and verbal communication skills along with active listening and fluency in Chichewa and English
  • Those also fluent in Chitumbuka will have an added advantage
  • The ability to focus on customer and adapt to different personality types
  • The ability to multitask, set priorities and manage time effectively
  • Computer data entry knowledge and experience with good typing skills
  • Empathy, honesty, and the highest standards of integrity
  • Strong interest in advancing the distinctive values and mission of the company
  • Ability to stay calm when customers are stressed or upset
  • Patience and good judgment in resolving customer problems
  • Previous experience in a customer support role

Responsibilities:

  • Making outbound calls to customers, regarding business or sales related to give valuable information to the customer, get good data which will help the company understand its strengths, weaknesses and customers better, and therefore be able to innovate effectively.
  • Answering inbound calls as customers call in with questions or concerns.
  • Listening to identify customers needs, clarify information, provide solutions and/or alternatives and escalate any problems as necessary.
  • Knowing the products inside and out so as to be able to answer questions and seize opportunities to upsell products when they arise.
  • Building sustainable relationships and engaging customers by taking the extra mile.
  • Keeping records of all conversations in the call centre database in a comprehensible way.
  • Meet personal/team qualitative and quantitative targets.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating and coordinating with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support.





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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Boardroom Appointments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boardroom Appointments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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