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Open nowFirst seen 3 days ago

Debriefer (Contract position) - JHB

Boardroom Appointments3,354 open roles

Where
Johannesburg, GP, South Africa
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Your applicationOpen nowDebriefer (Contract position) - JHBBoardroom Appointments · Johannesburg, GP, South Africa
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The clock on this job

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12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting



6 Months Contract

Job purpose:

To ensure all collections and deliveries are debriefed every day.

Minimum Requirements:

  • Matric
  • Computer literate
  • Ability to identify discrepancies
  • Ability to check stock and documentation
  • Ability to read stock labels
  • Deadline driven
  • Self-motivated
  • Work well under pressure
  • Attention to detail
  • Good communication skills both externally and internally
  • Good planning skills

COLLECTION DEBRIEF

  • All actions performed by the driver are to balance against the Adhoc requests and daily collections requests;
  • Adhoc requests should be specified against the collections request and driver route allocation
  • The Daily collections should be confirmed against the daily collections manifest.
  • Any missed collection must be reported and escalated to the relevant management for immediate action.
  • CSD must be informed to alert the customer and give information pertaining to action taken to rectify the failure.
  • All quality aspects of the waybill and documentation must be checked.
  • All parcels must be accepted after checking packaging and documentation.
  • Report any discrepancies to local management to escalate if necessary.
  • Accepted items must be prepared for dispatch via network.
  • All documentation or waybills are to be scanned for record purposes.
  • Attach all billing copies of waybills to collection manifest and hand over all documentation to the billing department on a handover manifest. Once handed over, confirm receipt thereof with the billing department via e-mail.

DELIVERY DEBRIEF

  • Capture all PODs on system for record purposes.
  • All incoming documentation must be scanned after quality check.
  • Attach PODs to delivery manifest and forward manifest to the Billing Department on a handover manifest. Once handed over, confirm receipt thereof with Billing Department via e-mail.
  • Return parcels must be captured, stating the reason returned using the reason codes
  • Inform Call Centre of failures in an effort to contact customer.
  • All items must be secured for alternative action.

GENERAL

  • Communications between staff is vital in the ops department.
  • Ensure that the house keeping standards are of high standard at all times
  • Consider the POPI Act with regards to paperwork on desks, etc.
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