The posting
Dispatch Clerk
Qualifications
- Grade 12 / Matric
Technical Competencies
(Knowledge / Systems / Legislation)
- 3 to 4 Years experience in a warehouse environment with material handling equipment
- Familiar with a stores and warehouse operation
- Awareness of Dangerous Goods Handling
- Firm knowledge of OHSA 85 of 1993
Key Performance Areas
Debriefing of Delivery Vehicles
- Offload/debrief all delivery vehicles on return to The Company premises with 100% accuracy.
- Ensure presence of a security officer and driver/crew (or designated person) before vehicle is opened.
- If unavailable, representative must verify stock types and quantities.
- Verify that all PODs match the loading/debriefing sheet.
- Flag missing documents on the sheet.
- Attach return documents/credit requests to relevant PODs.
- Compare stock types and quantities with documents and offloaded items.
- Identify and separate the following types: Scrap Claims Rotations Check and charge New stock Damaged units Autocycle returns Industrial returns
- Confirm returned products on PODs and sign accordingly.
- Confirm scrap quantity matches the customer POD and is verified by security.
- For claims/rotations, confirm GRA number and battery size match documents.
- Discrepancies in scrap to be confirmed with security and driver before completing debriefing.
- Missing batteries to be reported to CIC for invoicing.
- Pack stock types on separate pallets.
- Report and record all discrepancies to Warehouse Manager/Supervisor.
- Obtain co-signatures for discrepancies.
- Ensure security check sheet and loading/debriefing sheet quantities match.
- Notify Supervisor of discrepancies and submit signed documents.
Scrap Control Process
- Confirm quantity of scrap offloaded matches PODs.
- Pack scrap units on pallets (20 per layer, 4 layers).
- Shrink-wrap, weigh, and label pallets clearly.
- Place pallets in designated area, labels facing forward.
- Ensure vehicle for scrap transport is not overloaded.
- Pull ZBill report daily from SAP to ensure quantities match.
- Weekly reconciliation of SAP scrap records.
- Investigate any discrepancies.
- Adhere to stock count procedures.
Rotations Management
- Store all rotation stock in designated area for check, charge, and cleanup.
- List all units ready for resale and hand over to Warehouse Manager.
- After SAP processing, physically move items to main warehouse (A001).
- Identify and segregate double hot-stamped units.
- Inform Warehouse Manager for SAP processing to seconds.
- Move processed seconds to the correct area.
- Weekly SAP rotation report checks for uncollected/unprocessed units.
- Daily report to CIC and Warehouse Manager on saleable sizes.
- Follow procedure for check & charge handling.
- Weekly count of rotation area stock and investigate discrepancies.
- Adhere to stock count procedures.
Claims Process
- Store claims on separate pallets in a designated area.
- Weekly SAP claims report to track unprocessed stock. Shrink-wrap and weigh full pallets, label with quantity and weight. .
- Ensure the vehicle is not overloaded.
- Weekly claim unit counts and investigation of discrepancies.
- Adhere to stock count procedures.
SHEQ Compliance (Safety, Health, Environment, and Quality)
- Follow all safety, environmental, and quality policies and processes.
- Operate safely and comply with PPE and SOPs.
- Maintain clean, organized work areas.
- Ensure FIFO is applied to rotation and check & charge batteries.
- Create safety awareness and address unsafe practices promptly.
- Enforce quality control to minimize errors and damage.
- Conduct and document regular safety inspections.
- Report incidents, near-misses, damages, and support corrective actions.
- Report procedural non-compliance to the manager promptly.
Customer Service
- Support internal and external customers.
- Foster effective working relationships.
- Solve problems in line with The Company core values.
- Follow reasonable work instructions supporting service and operations.
- Engage operational stakeholders.
People Management
- Manage team for operational efficiency, cost control, and safety.
- Minimize cost and wastage (e.g., overtime, damages).
- Ensure team follows procedures and performance standards.
- Address issues like absenteeism and procedural lapses.
- Develop and motivate team for process improvement.



