The posting
Financial Services Manager
Qualification / Education
- Relevant Diploma or Degree required (e.g. B.Comm, B.A. with commercial subjects)
Experience
- 5+ years experience in a financial services role
Functional Knowledge & Skills
- Computer literacy (MS Office, Excel, and Google Workspace)
- Knowledge of and compliance with financial services legislation
- Financial acumen
- Project management
- Relationship management
- Process management
- Excellent time management and prioritisation
- Relevant product knowledge
- Strong research capability
1. Strategic Input & Opportunity Execution (40%)
- Contribute to financial services strategy and ensure alignment.
- Conduct competitor and market analysis.
- Identify and assess new business opportunities.
- Lead execution of approved projects with internal teams.
- Collaborate with product development for integration.
- Communicate outcomes and updates to stakeholders.
- Ensure business cases are approved and reported on time.
2. Operational Management (10%)
- Monitor compliance with industry and regulatory standards.
- Communicate compliance needs to relevant parties.
- Support delivery of efficient operations for Company money offerings.
- Align with customer service and internal departments for smooth service delivery.
3. Marketing Oversight (10%)
- Align financial services strategy with brand and marketing plans.
- Coordinate creation of marketing collateral (physical/digital).
- Collaborate on campaign planning, reporting, and execution.
- Ensure marketing activities support business goals and drive performance.
4. Stakeholder Relationship Management (20%)
- Maintain strong relationships with internal teams and departments.
- Support legal reviews and contract negotiations.
- Manage third-party supplier and vendor relationships.
- Monitor vendor KPIs and identify performance improvement areas.
- Represent FS in key internal meetings (OpsCo, Manco, SteerCo).
5. Budget & Financial Management (10%)
- Oversee FS budget planning and performance tracking.
- Drive profitability through increased transactions and new products.
- Ensure adherence to budget deadlines and revenue targets.
6. Leadership (10%)
- Translate and communicate strategic goals to the team.
- Drive team performance, recruitment, and succession planning.
- Lead performance reviews, coaching, and development.
- Promote company values and culture (e.g., Sikhula KunYe).
- Track and report on training, development, and transformation metrics.



