The posting
Minimum Requirements:
- Matriculation.
- 2 years of estimates experience.
- 2-5 years of experience in freight forwarding for air, road, and sea cargo.
Responsibilities:
- Gather essential information to commit to provided rates and maintain meticulous documentation in our Quotation System for seamless continuity during colleagues' absence.
- Respond to customer quotation requests within specified timeframes, encompassing: Offering guidance on transportation logistics (operations, contingencies, insurances, customs, routing).
- Reviewing routing provided by MO when necessary. Verifying customer eligibility for special rates and adhering to agreed charges.
- Skillfully negotiating rates. Executing quotation creation. Ensuring quotation profitability. Setting validity and incorporating terms and conditions. Implement quotation reminders to enhance rates and business acquisition.
- After quote acceptance, provide a clear handover to the Operations Department, including buying rates, selling rates (quotation), and correspondence with third parties or networks (if required).
- Offer customer feedback to the middle office for continuous improvement.
- Maintain rate validity with customers.
- Facilitate the transition of "walk-in customers" to the Customer Services Support Team for growth and development.
- Directly interact with customers through telephone or electronic means.
- Obtain and evaluate all relevant information to address inquiries effectively.
- Negotiate rates and compile estimates based on project or shipment requirements.
- Assess the feasibility of business, negotiate rates, plan the scope of work, and present tenders to clients.
- Plan, negotiate rates, and provide quotes for projects.
- Ensure the accuracy and profitability of all submitted quotations.
- Base quotation negotiations on both service quality and cost.
- Communicate and coordinate with internal departments.
- Facilitate seamless handovers of shipments to internal departments.
- Maintain regular communication with the network.
- Negotiate rates with nominated and approved third parties upon client and network requests.
- Manage general administrative tasks.
- Assist the Commercial Department in keeping the quotation module updated.
- Ensure smooth handovers to operations for new and existing business.
- Cultivate positive customer relationships to deliver an efficient and satisfying experience.



