The posting
GENERAL MANAGER
ROLES & RESPONSIBILITIES
Overview
- The general manager will report directly to the CEO.
- Manage the daily operations of the restaurant and deli, including, bakery and takeaway section.
- Ensure excellent customer service, efficient operations, and profitability.
Operations management
- Oversee daily restaurant and deli operations
- Ensure smooth flow of service in the sit down area, bakery, and takeaway section
- Monitor inventory and oversee ordering of supplies as needed
- Oversee staff scheduling to meet operational needs and minimize overtime
- Implement and maintain operational procedures
Financial management
- Track, control and report on costs through Marketman inventory manager Track sales, discounts, comped items
- Prepare financial reports.
Staff management
- Post ads and filter possible staff for review
- Oversee interviewing, training, and supervision of staff
- Conduct performance evaluations
- Foster a positive work environment and company culture
- Resolve staff conflicts and issues
Customer experience
- Ensure high levels of customer satisfaction
- Report on and address customer complaints and feedback
- Maintain a clean and welcoming environment
- Check and report on online reviews
Compliance and admin
- Ensure compliance with health and safety regulations
- Maintain accurate records
- Handle administrative tasks related to operations
- Implementing systems and procedures relating to health and safety
General upkeep
- Oversee maintenance of restaurant equipment and facilities
- Schedule repairs and maintenance as needed
- Ensure cleanliness and organization of the restaurant and deli
- Manage relationships for maintenance services



