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Open nowFirst seen 6 days ago

Head of Sales & Client Experience Delivery

Boardroom Appointments3,354 open roles

Where
Johannesburg, GP, South Africa
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Your applicationOpen nowHead of Sales & Client Experience DeliveryBoardroom Appointments · Johannesburg, GP, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Senior Manager, reports to the MD of the SME business. Experience is required in leading a sales team, leading managers who have teams under them, and digital client journey management.

Responsibilities:

  • Achieve sales and revenue targets and related KRAs.
  • Lead and mentor the sales team.
  • Deliver the client value proposition.
  • Define the customer experience golden thread and ensure delivery through the sales team and Marketing divisions digital team.
  • Set up client experience measures and feedback exercises, using the results to motivate for and drive continuous improvement.
  • Propose improvements and new features related to the products and client service processes.
  • Take ownership of collections and co-ordinate the solve for operational issues impacting the client experience.

Requirements:

  • Motivated by sales targets.
  • A track record of identifying, developing and mentoring great talent, and building and motivating high achieving teams.
  • Has been on the front line of sales in your career.
  • A true love for customers and customer advocate.
  • Experience in Digital Marketing & Communication a must, while working previously with online automated solutions is a plus.
  • The skills to be a data-driven decision maker, with a willingness to experiment.
  • Related degree or diploma.
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