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Open nowFirst seen 37 hours ago

IT Manager

Boardroom Appointments3,354 open roles

Where
Durban, KZN, South Africa
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Your applicationOpen nowIT ManagerBoardroom Appointments · Durban, KZN, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 37 hours ago

The posting

Duties and responsibilities:

  • Manage an IT team in South Africa
  • Ensure control of the incidents / Service Requests are in line with SLAs
  • Act as the principal contact for incidents / escalations / updates in Durban
  • Define and Deliver process improvements aligned with best practice and business objectives
  • Ensure team have resource available to support business operations
  • Manage the relationship with our clients around incident management
  • Build and maintain effective internal and external relationships always representing your function in a professional manner
  • Manage effective and timely communication around ongoing technical issues internally and externally working with internal technical teams to ensure accuracy of information
  • Ensure all SLAs are defined met and escalated appropriately to 3rd line
  • Provide the SD KPI Dashboard on a weekly basis for Durban
  • Build strong effective working relationships with internal and external stakeholders
  • Positively contribute to ongoing change programmes within the business, assessing and communicating the impact on your function
  • Own and develop the procedure documentation for your function
  • Problem solver and technical mindset
  • Hands on experience of technical solutions to support all business requirements.

Key skills:

  • Self-starter with the ability to positively challenge the norm and influence the delivery management and support functions through personal gravitas and subject matter expertise
  • Extensive stakeholder management experience to Director level and beyond
  • Practical experience of defining and delivering process/continuous improvement
  • Demonstrable experience of being a collaborative and supportive manager
  • Experience of delivering Service Desk services to a contact centre operation or other high volume end user business
  • Ability to create informative templates for effective communication
  • The ability to work under pressure to tight deadlines in a fast-paced environment
  • Analytical mindset with strong problem-solving skills
  • Come from a technical foundation and be able to show understanding of technical solutions
  • Experience of mergers & acquisitions, how to merger complex systems to one hosted solution
  • Strong background on Azure AD, Microsoft technologies and business solutions
  • In depth knowledge of server and client hardware
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Boardroom Appointments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boardroom Appointments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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