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Open nowFirst seen 4 days ago

IT Service Delivery Manager

Boardroom Appointments3,354 open roles

Where
Sandton, South Africa
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Your applicationOpen nowIT Service Delivery ManagerBoardroom Appointments · Sandton, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

IT Service Delivery Manager - 12 Month Contract

Minimum Requirements:

  • Matric (Grade 12)
  • Professionally qualified and experienced specialists / middle management

Responsibilities:

  • Oversee the delivery of outsourced infrastructure services to the SLA
  • Provide world class technology user experience
  • Ensure correct processes are in place
  • Ensure escalation procedures are clear and followed
  • Adhere to agreed team operating model
  • Ensure service requests are captured by 3rd party, Dimension Data, as per agreed operating model in CA Service Desk
  • Scope work for all major maintenance and project activities
  • Ensure project and maintenance activities are scheduled prioritised and updated in the master plan
  • Work with the team to collectively coordinate and prioritise activities
  • Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
  • Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
  • Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
  • Anticipate consequences and adapts problem solving based on continual feedback
  • Act speedily to resolve problems queries and complaints
  • Adapt communication styles to meet the needs of different audiences
  • Obtain feedback regarding technological issues from users
  • Communicate with stakeholders to identify possible solutions to current technological issues and anticipate future requirements
  • Trend and analyse data to identify problems in the environment
  • Advise and action necessary steps to remediate
  • Report back to stakeholders on trends and causes of technological
  • issues on a weekly and monthly basis
  • Initiate investigation into root causes of issues being experienced
  • Provide end to end management support and maintenance for all infrastructure frontend operations
  • Keep Service Catalogue up-to-date
  • Be alert to key projects which require implementation
  • Identify plan and prioritise tasks
  • Allocate responsibilities and resources accordingly
  • Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Stay relevant and up to date with legislations and new developments
  • Maintain a positive attitude and respond openly to feedback
  • Handle stress in ways that do not negatively impact others
  • Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
  • Take ownership of personal career development leveraging formal and informal opportunities
  • Read situations and organisational realities
  • Set aside personal agenda for the greater good
  • Act in an ethical transparent and morally defensible manner including highlighting unethical practices
  • Share debate and communicate learnings
  • Flag and debate issues constructively
  • Promote a friendly cooperative climate
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Boardroom Appointments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boardroom Appointments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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