Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

IT Service Management Administrator

Boardroom Appointments3,354 open roles

Where
Cape Town, Western Cape, South Africa
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Service Management AdministratorBoardroom Appointments · Cape Town, Western Cape, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

IT Service Management Administrator - 6 Month Contract

Experience

  • Experience working with ITSM platforms (ServiceNow, Autotask, Freshservice).
  • Ability to perform 1st line investigation and triage of platform issues.
  • Advanced skills in defining and documenting process and/or procedures.

Qualifications

  • ITIL Foundation qualification.

Role Responsibilities

ServiceNow Administration & Enhancements

  • Perform day-to-day administration of the ServiceNow platform, including Incident, Request, Knowledge, Problem, and Self-Service modules.
  • Validate specifications, test enhancements, and manage releases into Production.
  • Manage platform enhancements and customer-specific requirements.
  • Coordinate testing activities for system upgrades and newly developed features.
  • Define service catalog items, SLAs, dashboards, and reports for both internal and customer use.
  • Escalate system defects and support resolution with global teams.
  • Support integrations with other toolsets (e.g., Autotask, Freshservice, ManageEngine).

Client Onboarding & Configuration Management

  • Oversee the onboarding of clients into ITSM systems, ensuring Configuration Items (CIs) are correctly entered and validated.
  • Associate service portfolio and descriptions based on clients' agreed services.
  • Support configuration validation with ITOM specialists to maintain monitoring platform accuracy.
  • Manage the bi-directional API integration between platforms for seamless data exchange and reporting.

Process Improvement & Governance

  • Lead local process improvement initiatives by converting ideas into actionable demands or enhancements.
  • Collaborate with Governance and Compliance teams to ensure processes meet ISO and other standards.
  • Document ITSM processes, procedures, technical solutions, and ensure knowledge articles are current and accessible.

Knowledge Management & Training

  • Lead Knowledge Management, including article creation, lifecycle tracking, and usage metrics.
  • Deliver training and workshops on ITSM toolsets, processes, and reporting capabilities for internal teams and clients.
  • Perform any other ad hoc tasks related to ServiceNow local management and integration.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Boardroom Appointments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boardroom Appointments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.