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Open nowFirst seen 46 hours ago

IT Technical Support Analyst

Boardroom Appointments3,354 open roles

Where
Randburg, GP, South Africa
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Your applicationOpen nowIT Technical Support AnalystBoardroom Appointments · Randburg, GP, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 46 hours ago

The posting

Duties and responsibilities:

  • 1st Line IT support for Application Support
  • Incident management for Application Support (SMAX)
  • Logging and tracking of incidents, changes and requests
  • Receiving incoming queries from multiple sources, assigning and tracking queries
  • Proactively monitor and manage SLA and OLA on all incidents
  • Ensure that business incidents and requests are resolved within the SLA / OLA timeframes
  • Manage 3rd line escalations (Demand and vendor escalations)
  • Manage business escalations to Application Support
  • Identification and escalation of re-occurring problems and incidents
  • Call journey management of high priority calls
  • Ensure that all incidents and service requests are assigned to the appropriate teams Application Support
  • Internal reporting for Application Support
  • Drive operational issues and escalated issues through to resolution
  • Drawing up performance reports by request.
  • Provide a high quality and standard of Application Support to the business
  • Assist with On-The-Job boarding for all new Support staff
  • Maintain shifts and standby scheduling
  • Day-To-Day operational status reporting of the production systems
  • Manage contractors HR, housekeeping, and Payroll submissions to the individual contracting houses.
  • Support management with miscellaneous administrative duties

Qualifications and experience:

  • Bachelors degree in IT, Computer Science or a related field required
  • Cloud computing
  • Linux
  • Oracle, SQL Server
  • Web Methods
  • Web Services
  • Automation / Scheduling tools / frameworks
  • SOA
  • SQL
  • SharePoint
  • F5
  • SQL Server Integration Service
  • SQL Server Reporting Services
  • ESB
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  1. A CV for this posting

    Written against Boardroom Appointments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Who got the interview, and who heard nothing

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