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Open nowFirst seen 3 days ago

IT Technician

Boardroom Appointments3,354 open roles

Where
Johannesburg, GP, South Africa
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Your applicationOpen nowIT TechnicianBoardroom Appointments · Johannesburg, GP, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Contract position

Minimum Requirements:

  • 3+ years experience in similar role or IT field (Preferably in an IT company servicing more than one IT environment)
  • Own reliable transport
  • IT Tertiary qualification
  • MS Qualification
  • Matric / Grade 12 / National Senior Certificate
  • VMWare / Hyper V / Office 365 Server experience
  • Networking WAN / LAN and Wireless Backups experience
  • Advanced Trouble-Shooting experience
  • Hardware Installation, Remote Troubleshooting, Remote support experience
  • Academic Qualifications and Certifications:
  • Certifications (including but not limited to MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM)
  • Degree/Diploma in a relevant field will be an advantage

Responsibilities:

  • Receive, validate, and log client requests
  • Administer and maintain the support desk database and call logging system on a daily basis
  • Ensure the correct escalation procedure is followed on all critical calls and requests
  • Assist with analysing and interpreting the request to ensure the correct categorisation and prioritisation
  • Assist in the investigation of issues to ensure a high level of client service support
  • Work closely with his/her colleagues to ensure the swift resolution of faults
  • Ensure that the user is kept updated on the progress in relation to the resolution of the fault
  • Ensure that support calls are monitored and updated efficiently and effectively
  • Proactively communicate with the business in order to provide updates on outstanding incidents or projects
  • Ensure that all relevant documents related to the fault are maintained
  • Maintain high levels of client satisfaction.
  • Communicate in a professional manner, provide updates and ensure that clients are aware of the actions that are being undertaken on their behalf
  • Build and maintain strong working relationships with stakeholders, key business users, colleagues and external suppliers in order to provide a professional client service approach



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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Boardroom Appointments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boardroom Appointments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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Straight answers

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

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