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Open nowFirst seen 38 hours ago

Operations Manager (Road-Freight Forwarding)

Boardroom Appointments3,354 open roles

Where
Johannesburg, South Africa
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Your applicationOpen nowOperations Manager (Road-Freight Forwarding)Boardroom Appointments · Johannesburg, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 38 hours ago

The posting

Operations Manager

Minimum Education and Experience Requirements:

  • Matric
  • Relevant Qualification
  • 5 10 years road freight forwarding experience
  • 3-5 years staff management experience in a freight forwarding environment
  • Multimodal freight forwarding experience required

Job Function:

Manage and Develop the team:

  • Ensure that the appointed people are knowledgeable and skilled in their areas of responsibility
  • Ensure that their teams master the necessary tools and processes
  • Drive the Business Unit operational performance
  • Apply the strategy and business processes in line with global or local policy
  • Assess the operational risks, the quality of service, the financial balance, projects profitability, and business-unit competitiveness
  • Ensure compliance with regulatory obligations
  • Identify competence and appoint key users in the team. Ensure that they have the resources and the time needed to share their knowledge within the team
  • Be responsible for the Business Unit reporting system (to Management / HO reporting and Middle Office)
  • Report issues and solution proposals to management as required
  • Ensure workload is equitably shared among the team
  • Check draft invoices

B. Implement The Company's procurement policy and develop solutions:

  • Negotiate, define, and share the implementation policy (e.g.: allocations per carrier) in relation to the global policy
  • Proactively contribute to local, cluster, and global competitive negotiations
  • Rate negotiations with all transporters on a bi-annual basis and circulate within The Company
  • Approve suppliers at a national level
  • Oversee tender requests to national suppliers, manage contracts with the Back Office
  • Be accountable for the quality of the countrys data (e.g.: rate, database)
  • Assist Front Office in designing consistent solutions
  • Act as main contact for the Countrys partners and maintain good relationships with them
  • Monitor supplier service quality and support national road freight teams on disputes and solutions
  • Gather and share information on the quality of supplier follow-up with local and HQ management

C. Monitor the quality of operational data:

  • Guarantee The Company operations quality and performance policy
  • Be responsible for the quality of business data in TMS, EDOC, DMP, LINK, TRANSWISE, PROGRESS (e.g.: files, events, etc.)
  • Ensure the existing and new business processes are written, shared, and respected
  • Challenge and support the activity and production costs
  • Lead communication with supporting business units (accounting, customs, etc.) to raise and solve issues

D. Facilitate the development of business tools:

  • Track IT needs within their area of responsibility
  • Contribute to the development of the TMS and DMP tools
  • Support the development and implementation of the new TMS

E. Participate in Business Unit Development:

  • Support Front Office on visits, tenders, solution implementations, and propose KPIs
  • Update Front Office or Customer on prices or service evolutions

F. Others:

  • Any other delegated tasks deemed reasonable as assigned by the reporting manager

Key Skills:

  • Ability to manage, align, monitor, and report on performance at all levels within the business, while identifying and taking appropriate corrective action to ensure the achievement of objectives
  • Ability to verbally exchange information and ideas in a clear and concise manner, ensuring understanding and appropriate responses
  • Ability to apply commercial-focused project management principles in developing and implementing best practice solutions
  • Knowledge of the operations of TMS and The Company internal tools
  • Ability to develop and maintain professional and positive relationships with both internal and external stakeholders through demonstrating an understanding and responsiveness to their needs, culture, and differences
  • Knowledge of overborder and national long-haul routes/processes and rates
  • Ability to provide effective administrative support in all areas of activity
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