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Open nowFirst seen 2 days ago

Production Support Analyst

Boardroom Appointments3,354 open roles

Where
Johannesburg, GP, South Africa
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Your applicationOpen nowProduction Support AnalystBoardroom Appointments · Johannesburg, GP, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

CONTRACT ROLE

Non-Negotiable Requirements:

  • 3-5 years technical and support experience
  • Office-based with willingness to work weekends and extended hours when required
  • Experience with SQL and various databases (e.g., MySQL), APIs, and file transfer protocols
  • Ability to understand JSON/XML
  • Excellent communication skills for internal and external stakeholder engagement
  • Working understanding of Foreign Exchange and SWIFT would be beneficial

Specific Additional Experience:

  • Relevant degree
  • Working understanding of Foreign Exchange and SWIFT
  • Proven experience with hands-on API integrations and technical support in a banking environment
  • Knowledge of relevant internet and connectivity protocols
  • Expertise in reading log files, understanding traceroute and telnets
  • Experience with SQL and various databases (internal and external APIs, file transfers, SQL queries)
  • Creative and collaborative thinker with quick problem-solving abilities
  • Self-starter, dependable, detail-oriented, and time management sensitive
  • Stakeholder management experience at different organizational levels
  • Excellent oral and written communication skills

Responsibilities:

  • Provide technical guidance and subject matter expertise for the bank's Host to Host channel's API offerings
  • Offer specialist business and systems support to Corporate and Investment (C&I) banking clients to minimize disruptions and ensure business continuity
  • Act as a liaison between product and client engagement teams
  • Resolve production queries raised by client engagement teams and ensure constant liaison with relevant stakeholders
  • Troubleshoot existing integrations and provide technical support to C&I clients
  • Facilitate issue resolution with technology partners and advise on system enhancements for an enhanced client experience
  • Communicate product and data specifications to clients and partners as needed
  • Identify process and technology opportunities to improve API service offering and drive internal efficiencies related to the banks Host-to-Host platform
  • Conduct system, data integrity, and user acceptance testing with technology platforms
  • Provide technical expertise and guidance to clients representatives and technical specialists
  • Troubleshoot network problems expertly
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  1. A CV for this posting

    Written against Boardroom Appointments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boardroom Appointments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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