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Open nowFirst seen 2 days ago

Production Support Analyst

Boardroom Appointments3,354 open roles

Where
Johannesburg, GP, South Africa
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Your applicationOpen nowProduction Support AnalystBoardroom Appointments · Johannesburg, GP, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Contract position

Minimum requirements:

  • 3-5 years technical and support experience
  • Relevant degree
  • Proven experience of working hands-on with a variety of platform technology
  • API integrations and providing technical support on the same, preferably in a Banking environment.
  • Knowledge of relevant internet and connectivity protocols.
  • Knowledge of API's
  • Expert experience in reading log files, understanding of reading traceroute and telnets.
  • Experience with SQL and a variety of databases .e.g. MySQL etc. (internal and external APIs, file transfers, and SQL queries).
  • Creative, collaborative thinker with an ability to learn new things, assess problems, and identify proactive solutions quickly.
  • Self-starter, dependable, reliable, detail oriented, time management sensitive, and comfortable leading change and getting things done with accuracy.
  • Stakeholder management experience, with the ability to communicate effectively at different levels of an organization.
  • Office based and willing to work weekends and extended hours when required
  • Experience with SQL and a variety of databases .e.g. MySQL, APIs, file transfers protocols
  • The ability to understand JSON/XML
  • Excellent communication skills and ability to engage with internal and external stakeholders and clients.

Responsibilities:

  • To provide guidance as a technical resource and subject matter expert for the company's Host to Host channel's API offerings.
  • To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity.
  • This role provides support to a platform that operates 24x7 with business hours- Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
  • Working understanding of Foreign Exchange and SWIFT would be beneficial
  • Serves as a liaison between various product and client engagement teams.
  • End to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution.
  • Troubleshooting existing integrations and providing technical support to C&I clients.
  • Relationship management: Facilitates issue resolution with technology partners and plays an advisory role as it relates to system enhancements for an enhanced client experience.
  • Communicates product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
  • Identifies and suggests process and technology opportunities which will improve the API service
  • offering to customers and drive internal efficiencies as it relates to the banks Host-to-Host platform.
  • Performs full system, data integrity and user acceptance testing with technology platforms.
  • Provides technical expertise and guidance to clients representatives and technical specialists.
  • Expert experience in troubleshooting network problems.
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  1. A CV for this posting

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boardroom Appointments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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