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Open nowFirst seen 4 days ago

Project Administrator - Industrial

Boardroom Appointments3,354 open roles

Where
Johannesburg, GP, South Africa
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Your applicationOpen nowProject Administrator - IndustrialBoardroom Appointments · Johannesburg, GP, South Africa
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Minimum requirements:

  • Matric (Grade 12)
  • A tertiary qualification in Customer Services Management or related fields (NQF 7), preferable, or at least
  • A Certificate in Customer Service / Marketing / Exports or related (NQF 5)
  • Up to 3 years Customer Service Management experience / operating as a Customer Liaison Officer in a manufacturing environment.
  • Possesses superior organisational skills and the ability to manage multiple projects with shifting deadlines.
  • Previous experience working with contract regulations and the related laws, advantageous.
  • Knowledge of SAP ERP System.
  • Computer Literacy (MS Office Suite; SAP, ERP Systems, and job-specific software systems).
  • Good telephone etiquette.
  • Knowledge of relevant Business Processes.
  • Knowledge of Quality Management Systems, Processes and Procedure.s
  • Excellent math abilities and working knowledge of data analysis/statistical methods. 

Responsibilities:

  • Responsible for the provision of product information and advice to external and internal customers.
  • Provides and maintains a professional, accurate and efficient telephonic information service to Industrial clients, nationally.
  • Maintains relationships and portrays the professional image of the organisation.
  • May provide a one stop processing function to clients and/or perform a direct marketing function.
  • Customer Service Management
  • Customer surveys conducted and outcomes actioned in accordance with strategic objectives / plans.
  • System integrity upheld to highest standards (Customer information captured and maintained on database).
  • Customer satisfaction index.
  • Customer feedback received.
  • Reporting and related statistics prepared on time and in an accurate manner.
  • Governance, Risk and Compliance Management
  • Ensures that there are no risks, fines or penalties.
  • Clean audits.
  • Management philosophies and values are defined and upheld in area of responsibility.
  • Policies and procedures are adhered to.
  • Compliance with applicable legislation and regulations.
  • Risk prevention measures in place.
  • Incident reports generated.
  • Stakeholder Management
  • Customer complaints attended to in a timely manner.
  • Stakeholder/ customer satisfaction index and in place.
  • Problems resolved in a timely manner (Comebacks minimized).
  • SLA requirements upheld.
  • Service Support
  • Ad hoc customer requests attended to in a timely manner.
  • Customer service standards maintained.
  • Client / employee satisfaction index in place.
  • Comebacks / discrepancies minimized.
  • Project Billing
  • Orders processed on time as per set procedures.
  • SAP kept updated and maintained.
  • Orders released on time and as per set schedules.
  • Orders generated on time and as per rotation procedure.
  • Supplier terms and agreement management.
  • Loads Project specific PRs in SAP.
  • Order Processing
  • Calling schedule always kept updated and available for use.
  • Calles attended to in a professional manner.
  • Customer satisfaction index (Feedback received) in place.
  • Stock counts performed, sheets kept updated and available for tracking purposes.
  • Customer feedback provided.
  • Accuracy of information assured (Attention to detail).
  • Orders released on time.
  • Customer always kept informed of progress.
  • End User Administration
  • Quick response times.
  • Friendly and professional service at all times (Feedback received).
  • Problem resolution efficient and proactive.
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