The posting
Project Manager - Zambia
Qualifications & Experience:
- BCom or BA in Business Administration, Sales, or Marketing.
- Proven experience as an Account Executive or in a similar sales/customer service role.
- Demonstrated track record of achieving sales targets and driving revenue growth.
- Solid understanding of market research, sales, and negotiating principles.
- Proficient in Microsoft 365.
- Knowledge of CRM software (e.g., Jira, Salesforce) is advantageous.
- Exceptional communication and presentation skills with an ability to build strong relationships.
- Strong analytical and strategic thinking capabilities.
- Excellent organizational and time-management skills.
- Ability to work independently and within a team.
- Strong business acumen.
Key Performance Areas (KPAs) & Key Performance Indicators (KPIs):
1. Revenue Generation and Growth
- Achieve individual sales targets per the annual signed sales target letter.
- Develop and implement sales strategies to increase revenue. Measures: Revenue generated. Year-on-year revenue growth (%).
2. Sales Cycle Management
- Manage the full sales cycle from acquisition to closure and delivery. Measures: Mean time to close deals. Lead-to-sale conversion rate. Delivery timeliness. Number of new clients secured.
3. Customer Relationship Management
- Promote new products/services to existing clients.
- Address client issues and provide timely solutions.
- Deliver after-sales support to ensure loyalty and retention.
- Serve as internal client advocate. Measures: Revenue from upsells. % adoption of new services. Time taken to resolve issues. Client retention rate. Customer satisfaction scores. Escalation resolution timeframe. 360° peer reviews.
4. Debtors Management
- Resolve credit, product, and pricing inquiries. Measures: Internal inquiry response time (48 hrs). External inquiry response time (24 hrs). Information accuracy.
5. Data and Record Management
- Maintain accurate records of sales and customer status.
- Prepare and submit performance and progress reports. Measures: Accuracy and completeness of data. Timely updates to records. Report quality and completeness. Monthly, quarterly, and annual reporting performance. Task completion rate and performance target achievement.
6. Way of Work
- Ensure use of proper punctuation, grammar (UK English), and formatting.
- Ensure documentation meets internal standards and approval protocols.
- Execute tasks within agreed timelines. Measures: Quality and accuracy of output. Adherence to formatting and language standards. Approvals obtained correctly. Timeliness of task execution.
7. Business Risk Management
- Comply with all internal policies and procedures.
- Complete required policy and security training.
- Actively identify and escalate business risks. Measures: Zero policy violations or incidents. On-time completion of required training. Risk awareness and proactive reporting.



