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Open nowFirst seen 4 days ago

Senior IT Infrastructure Engineer

Boardroom Appointments3,354 open roles

Where
Germiston, South Africa
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Your applicationOpen nowSenior IT Infrastructure EngineerBoardroom Appointments · Germiston, South Africa

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

JOB PURPOSE

IT Infrastructure Engineer – within the discipline of IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). The main function is supporting the IT infrastructure in the BUILD and/or RUN at an engineering level called Senior IT Infrastructure Engineer.

  • Responsible for designing, managing, and optimizing the organizations IT infrastructure while ensuring seamless day-to-day operations
  • Combines technical leadership in infrastructure engineering with operational oversight to support organizational goals, ensuring reliability, security, and scalability of systems and processes
  • Ensures continuity of service on a day-to-day basis

Scope of Infrastructure

  • Network / Telecommunications Cabling, switches, optimizers, routers, firewalls, proxies, gateways, WAN, WiFi, video-conferencing systems, UPS, air conditioning, generators, IoT
  • Systems Servers (Windows/Linux or iSeries), storage, data backup means, local applications
  • End Users PCs, thin clients, smartphones/tablets, printers, satellite phones, scanner guns, headsets

The role forms part of the BUILD and/or RUN teams within the MIS department. The geographical scope of work aligns with the reporting lines.

JOB FUNCTIONS

  • Act as primary escalation point for ITSM ticketing, troubleshooting complex technical issues, log analysis, reporting, and monitoring for users within scope
  • Design, deploy, and maintain scalable and secure IT infrastructure
  • Ensure high availability and performance through proactive monitoring, upgrades, and optimizations
  • Oversee daily IT operations, manage incidents, and implement backup and disaster recovery solutions
  • Document processes and ensure compliance with organizational standards
  • Manage IT hardware resources and capacity planning
  • Manage IT infrastructure projects and major changes, including requirements gathering, implementation planning, specifications, tender processes, supplier selection, and user acceptance testing
  • Provide technical guidance, mentor junior staff, and collaborate with cross-functional teams to align IT initiatives with business goals
  • Act as custodian of group norms and policies, ensuring use of approved business applications and MIS services
  • Manage IT infrastructure-related contracts and SLAs, including review, drafting, execution, and compliance
  • Maintain and update documentation of procedures and configurations
  • Ensure IT infrastructure management complies with ISO, ITIL, and QHSE processes
  • Apply security policies, procedures, and baselines
  • Conduct technology watch and anticipate new technologies

DELIVERABLES

IT Hardware Resources Management

  • Hardware inventory, including IT contracts Frequency: Daily, Weekly, Monthly

Infrastructure Management

  • System uptime and reliability metrics Frequency: Monthly
  • Incident resolution times within SLA Frequency: Monthly
  • User Acceptance Testing (UAT) per project Frequency: One UAT per project
  • Contribution to infrastructure action plan updates Frequency: Monthly
  • Weekly meetings with MIS Manager Frequency: Weekly
  • Capacity planning (telecommunications, hardware, and human resources) Frequency: Quarterly

KEY SKILLS

  • Strong communication and interpersonal skills
  • Meeting skills
  • Customer care
  • Organized
  • Conceptual thinking
  • Strong analytical and troubleshooting skills
  • Excellent project management and organizational abilities

PERSONAL ATTRIBUTES

  • Agile and open-minded
  • Professional
  • Team player
  • Strong interpersonal skills
  • Integrity and loyalty
  • Flexible
  • Strong problem-solving aptitude

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Qualifications

  • Degree in Information Technology or Computer Science
  • ITIL Foundations certification
  • Project Management certification
  • Strong knowledge of server hardware, operating systems (Windows/Linux), storage, and virtualization technologies
  • Proficiency in networking (LAN, SD-WAN, VLANs, switches, firewalls, routing protocols)
  • Strong knowledge of Microsoft Active Directory environment (added advantage)
  • Knowledge in network/telecom (Aruba and/or Cisco certifications appreciated)
  • Knowledge and hands-on experience with Azure cloud platform (added advantage)
  • Management certification (added advantage)

RULES AND REGULATIONS

  • Ensure all work is carried out in accordance with departmental and procedural manuals
  • Ensure understanding of rules and regulations of all statutory bodies
  • Must be willing and prepared to travel
  • Must have a valid passport
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