The posting
Senior IT Operations Engineer
Responsibilities:
- Design, administer, and maintain the companys IT infrastructure.
- Create and implement policies, procedures, and standards for IT operations and services.
- Keep up to date with rapid technological changes.
- Support the administration of a wide area and local network.
- Provide technical 2nd and 3rd level support to end users.
- Implement, maintain, and administer backup and disaster recovery systems and processes.
- Document and report on systems, including design, SOP, root causes of faults, and other IT reports as required by management from time to time.
- Mentor colleagues and peers both in the IT space.
- Serve as the standby and after-hours escalation point for support issues.
- Comply with financial services legislation.
Experience in the following technologies and concepts:
- HP Synergy / Server Blade Infrastructure.
- Storage Technologies Preferably HPE and Fibre Channel.
- Hyper-V and Hyper-V Clusters.
- Failover Clusters for MS SQL Server.
- LAN/WAN/VPN Technology.
- Microsoft AD / Azure AD / DNS.
- Remote Desktop Services.
- Microsoft 365 and SharePoint Online.
- DNS and Certificate Management.
- IP Telephony.
- VEEAM Backup and Recovery.
- Operating Systems Microsoft and Linux.
- In-depth understanding of TCP/IP and internetworking with heterogeneous technologies.
- Perimeter Security.
- Progression & capacity planning.
- Technical documentation.
Skillset:
- Grade 12, plus relevant diploma/degree.
- Office 365 administration.
- At least 5 years of experience supporting an IT Technical environment.
- Application Support experience (Incident Management, Problem Management, Change Management, System Administration).
- Broad knowledge of software and hardware pertaining to servers, networks, PCs, and peripherals.
- Detailed knowledge of activities related to Microsoft System Support.
- Windows and Linux Operating System Administration.
- Networking fundamentals and Administration.
- Documentation/Technical Authoring.
- Knowledge of Systems Architecture.
- ITIL - Advantageous.
- Azure technologies - Advantageous.
- Microsoft SQL Databases Administration - Advantageous.



