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Open nowFirst seen 3 days ago

Senior Systems Analyst

Boardroom Appointments3,354 open roles

Where
Johannesburg, GP, South Africa
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Your applicationOpen nowSenior Systems AnalystBoardroom Appointments · Johannesburg, GP, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Role Overview:

The Senior Systems Analyst plays a pivotal role within the Technology division, primarily responsible for designing systems, providing subject matter expertise on technical solutions, and compiling technical specifications from business requirements. This role operates at Level 1 in the Technology role family, focusing on quality and supporting various business processes. The position entails critical thinking, problem-solving, and a keen focus on customer service excellence.

Key Responsibilities:

  1. System Design and Technical Expertise: Design robust systems based on business requirements, collaborating closely with Business Analysts and Solution Architects. Provide subject matter expertise on technical solutions, ensuring alignment with organizational goals and standards. Compile detailed technical specifications, considering factors such as scalability, performance, and security. Collaborate with Database Administrators to establish efficient table designs and ensure data integrity.
  2. Cost Containment and Efficiency: Contribute to cost efficiencies by responsibly utilizing resources and identifying areas for cost containment. Identify and escalate potential risks that may lead to increased costs, and propose process improvements to contain and reduce expenses. Follow established processes and procedures to maintain cost efficiencies while ensuring quality outcomes.
  3. Customer Experience and Satisfaction: Deliver exceptional customer service by adhering to quality service standards and promptly resolving customer queries or complaints. Interact with internal customers and stakeholders across different levels to ensure their needs are met effectively. Propose improvements to internal processes to enhance service levels and overall customer satisfaction.
  4. Business Process Optimization: Continuously optimize work processes by investigating new methods and leveraging technology. Provide subject matter expertise on writing change business requirements and technical specifications, contributing to process improvements. Collaborate with cross-functional teams to identify and develop solutions that enhance service delivery and quality.

Qualifications and Competencies:

  • Minimum Qualification: IT Certification
  • Preferred Qualification: Bachelor's degree in information technology.
  • Experience Required: 5 years or more in development or business system knowledge.
  • NQF Level: 6; NQF Qualification Format: Diploma/Advanced Certificate

Competencies:

  • Strong analytical skills with attention to detail and a focus on quality.
  • Learning agility and problem-solving ability.
  • Business insight and risk awareness.
  • Proficiency in process and technological competence.
  • Excellent interpersonal and customer service orientation.
  • Commitment to excellence and quality orientation.
  • Effective time and self-management skills.
  • Ability to monitor and measure performance against objectives.
  • Basic/Foundation knowledge of analytical methodologies and System Development Life Cycle (SDLC) standards.
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