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Open nowFirst seen 4 days ago

Service Desk Consultant

Boardroom Appointments3,354 open roles

Where
Potchefstroom, South Africa
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Your applicationOpen nowService Desk ConsultantBoardroom Appointments · Potchefstroom, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Service Desk Consultant - 6/12 Month Contract - Potchefstroom

Minimum Requirements

  • Grade 12 / Matric certificate.
  • A+ and/or N+ certification or equivalent IT support qualification.
  • Minimum 1- 3 years of experience in a Service Desk or IT Support environment.
  • Strong understanding of: Windows Operating Systems Microsoft 365 Basic networking Remote desktop tools

Preferred Qualifications

  • ITIL Foundation Certification
  • Experience with service management platforms such as: ServiceNow Freshservice JIRA Service Management
  • Exposure to: Active Directory VPNs Endpoint security tools

Key Responsibilities

1. Incident Management & Request Fulfilment

  • Provide first-level technical support for hardware, software, networking, and business applications.
  • Accurately log all support calls and service requests in the service management system.
  • Triage and resolve incidents and service requests where possible, escalating to second or third-line support when necessary.
  • Monitor ticket queues and ensure timely resolution according to defined SLAs.

2. Customer Support

  • Deliver exceptional customer service via phone, email, chat, or in-person.
  • Guide users through troubleshooting steps and provide training where needed.
  • Communicate clearly and effectively with both technical and non-technical users.
  • Follow up with users to ensure issues are resolved satisfactorily.

3. Knowledge Base & Documentation

  • Create and maintain accurate technical documentation, FAQs, and knowledge articles.
  • Contribute to continuous service improvement by identifying trends and recurring issues.

4. IT Asset & Access Management

  • Support user onboarding and offboarding by provisioning or deactivating accounts and devices.
  • Track and manage IT assets and peripheral inventory, ensuring updates in the CMDB.
  • Install, configure, and support end-user devices and software as per organizational standards.

5. System Monitoring & Maintenance

  • Monitor system alerts and take appropriate action based on predefined procedures.
  • Perform basic system checks, updates, and maintenance tasks as required.
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One press. We do the rest.

  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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