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Open nowFirst seen 5 days ago

Service Desk Operator Tier I

Boardroom Appointments3,354 open roles

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Your applicationOpen nowService Desk Operator Tier IBoardroom Appointments

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Key purpose:

Tier 1 Helpdesk Operator assists staff and provides basic application assistance of software and/or hardware support to remote stores. Support includes ensuring the ongoing usability of software/hardware in stores, high standards of customer services support to functional needs and the management of data integrity at stores.

Duties and responsibilities:

  • First line telephonic support to stores relating to hardware and software problems.
  • Log all calls on call tracking system.
  • Ensure all calls remain within the SLA of the company.
  • Escalating unresolved issues to Tier 2 group.
  • Standby (after hours support) over a week period on a rotational basis based on a schedule.
  • Continually upskill own knowledge of support products and solutions.

Qualifications and experience:

  • IT qualification (A+ /N+ or a combination thereof) or an IT diploma.
  • Must show initiative and 1 yr + experience in troubleshooting software issues.
  • Must have good communication skills with the ability to communicate at all levels.
  • Must be able to work within a team and have excellent customer service experience.
  • Must have excellent working knowledge of MS Windows and Call logging systems.
  • Must be able to troubleshoot hardware components and software incidents via the phone.
  • Retail environment experience advantageous.
  • Willing to work standby/ overtime occasionally
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Boardroom Appointments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boardroom Appointments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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