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Open nowFirst seen 4 days ago

Service Now Lead

Boardroom Appointments3,354 open roles

Where
Johannesburg, GP, South Africa
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Your applicationOpen nowService Now LeadBoardroom Appointments · Johannesburg, GP, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Requirements

  • Management of the assigned portfolio of applications
  • Collaboration with service providers, suppliers, and other consultants in
  • Group Digital Technology to design, develop, and implement required solutions in ServiceNow
  • Provision of value-based assessments and workshops to facilitate in maximizing business outcomes from ServiceNow software
  • Handling of escalations, incidents, problems, and changes related to ServiceNow
  • Participation in ServiceNow-based projects
  • Contribute towards the design and implementation of complex solutions to meet the organizations Group requirements and Business Entities. Leadership in solutions by providing designs, conducting code reviews, adhering to best practices, and setting solution advice standards
  • Partner with Service Providers to Lead Project and Solution Architecture for configuring and implementing custom applications/modules
  • Alignment with peers to ensure timely, budget-conscious, and scope-compliant delivery.
  • Support internal/external teams to satisfy integration needs
  • Ensure adherence to regulatory requirements, including GxP
  • Provide advice on technical aspects of the respective application and integration to the organizations Applications
  • Ensures that relevant technical strategies, policies, standards, and practices (including security) are applied correctly
  • Take full responsibility for business analysis within ServiceNow modules and solutions
  • Lead ITSM activities to resolve issues within ServiceNow platform
  • Attend weekly operational meetings with the vendor
  • Manage changes, upgrades, certifications, and enhancements
  • Create and manage the budget and subsequent payments & recharges
  • Manage all vendor SLAs related to in scope applications
  • Manage the vendor, including contract reviews, SOWs, and MSA
  • Ensure the validated status of ServiceNow

Qualifications

  • 8 years of experience in software development
  • 5 years of experience specifically focused on implementing ServiceNow solutions in complex environments
  • 5 years of extensive technology experience, covering the development, implementation, integrations, and maintenance of large-scale systems
  • 3 years of expertise as a ServiceNow Senior Platform Consultant, including collaboration with OEM service providers

Skills Summary

Continual Improvement Process, Performance Metrics, Service Level Management, Service Reports, Service Strategy

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One press. We do the rest.

  1. A CV for this posting

    Written against Boardroom Appointments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boardroom Appointments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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