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Open nowFirst seen 4 days ago

Shipping Customer Service Supervisor

Boardroom Appointments3,354 open roles

Where
Edenvale, South Africa
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Your applicationOpen nowShipping Customer Service SupervisorBoardroom Appointments · Edenvale, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Shipping Customer Service Supervisor

Skills and Qualifications:

  • Strong communication skills both verbal and written to interact with customers and internal teams.
  • Problem-solving skills to effectively address and resolve customer issues.
  • Organizational skills to manage multiple tasks and maintain accurate records.
  • Knowledge of shipping and logistics processes to understand the various stages of the shipping lifecycle.
  • Computer proficiency to use software for order entry, tracking, and reporting.
  • Customer service mindset to prioritize customer satisfaction and build positive relationships.
  • Ability to work independently and as part of a team to coordinate with various departments and manage a high volume of tasks.

Key Responsibilities:

  • Handling Customer Inquiries Respond to phone calls, emails, and other communication channels to answer customer questions about shipments.
  • Resolving Issues Address and resolve problems such as delays, damages, or missing packages.
  • Order Processing Enter and verify customer orders, ensuring accurate shipment details.
  • Shipping Coordination Liaise with warehouses, freight forwarders, and carriers to schedule and track shipments.
  • Document Management Prepare and manage shipping documents, including invoices, packing lists, and customs declarations.
  • Communication Maintain open communication with customers and internal teams to keep everyone informed of shipment status.
  • Data Entry and Reporting Maintain records of shipments, track key performance indicators (KPIs), and generate reports.
  • Customer Relationship Management Build and maintain positive customer relationships through proactive communication and issue resolution.
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    The review screen in CV Rocket: how each CV was read, round by round.

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