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Open nowFirst seen 4 days ago

SIAM Manager (Contract – 3 Months)

Boardroom Appointments3,354 open roles

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Your applicationOpen nowSIAM Manager (Contract – 3 Months)Boardroom Appointments

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Role PurposeTo oversee and manage multiple IT service providers, ensuring seamless service delivery, integration, and performance across all vendors in alignment with business objectives.Key Responsibilities1. Service Integration & Governance

  • Manage the end-to-end delivery of IT services across multiple vendors
  • Ensure all service providers operate within agreed SLAs, OLAs, and KPIs
  • Establish and maintain a SIAM governance framework

2. Vendor & Stakeholder Management

  • Act as the primary point of contact between internal stakeholders and external service providers
  • Conduct regular service review meetings with vendors
  • Manage vendor performance and drive continuous improvement

3. Incident, Problem & Change Management

  • Oversee major incident management and ensure timely resolution
  • Ensure proper problem management processes are followed to prevent recurrence
  • Govern change management across all service providers

4. Service Performance & Reporting

  • Monitor and report on service performance metrics
  • Provide insights and recommendations to improve service delivery
  • Ensure transparency and accountability across vendors

5. Transition & Knowledge Management

  • Ensure smooth transition of services (especially during handover period)
  • Support knowledge transfer to internal teams (Harmony) before contract ends

Minimum Requirements

  • Proven experience in a SIAM Manager / Service Delivery Manager / IT Operations Manager role
  • Strong understanding of ITIL frameworks (ITIL certification preferred)
  • Experience managing multiple vendors and outsourced services
  • Excellent stakeholder and communication skills
  • Strong problem-solving and decision-making ability

Advantageous

  • Experience in mining / large enterprise environments
  • Experience with service transition and vendor exit strategies

Key Competencies

  • Leadership & coordination
  • Stakeholder management
  • Analytical thinking
  • Conflict resolution
  • Results-driven
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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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