Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 days ago

Specialist Customer Experience Design

Boardroom Appointments3,354 open roles

Where
Johannesburg, GP, South Africa
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSpecialist Customer Experience DesignBoardroom Appointments · Johannesburg, GP, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Minimum requirements:

  • Degree in Industrial or Process Engineering, Statistical Analysis or related
  • A minimum of 3-5 years in Customer Experience Design
  • Experience designing complex solutions for digital environments
  • Clearly articulating concepts and rationale
  • Proficiency in Microsoft Office Suite

Responsibilities:

  • To design customer experiences using the Steve Towers Customer Experience Management Method for the products, new concepts and innovations across the company, in brand-specific experiences, portfolio-wide strategies, and discipline focused initiatives.
  • To design from the Moments of truth, through all levels of the customer performance landscape Key
  • Implement Customer Experience (CX) strategy and philosophy throughout the projects and processes worked on
  • Deliver the organisations strategy through customer experience design and redesign initiatives throughout the organisation
  • Develop and support activities to improve customer and employee experience
  • Participate and assist in the development and management of the customer experience transformation roadmaps
  • Develop organizational leading and lagging indicators
  • Collaborate with resources and internal stakeholders to ensure that the design requirements adequately reflect the defined business processes and fully lead all components of the functional business requirements
  • Translate customer experience designs into customer requirements
  • Represent the customer in internal meetings regarding new business initiatives and/or changes
  • Collate and submit accurate weekly and monthly departmental reports indicating developments, feedback and achievements
  • Champion, develop, and sustain a continuous improvement culture within the organization, division or department
  • Promote and drive the adoption of continuous improvement and customer experience throughout the organisation.
  • Customer Experience Design Design customer experiences using the steve towers customer experience management method
  • Define a customer performance landscape as per the CEM Method
  • Define process dashboard reporting requirements in customer journey designs
  • Design functional solutions to complex challenges
  • Provide event follow-ups to monitor the progress of projects, assure timely action, early intervention, appropriate support and achievement of expected tangible benefits
  • Follow-up after the completion of events to ensure the improvements/benefits have been sustained
  • Deploy the Steve Towers Customer Experience Management Methodology across the organization through all CX design initiatives Research and Analysis
  • Obtain customers' requirements and needs throughout the product and service development lifecycle
  • Track the latest consumer trends, ideas and concepts to use as a key input to innovations
  • Keep the digital interface functional and easy to use based on user behavior insights and analyses
  • Use research-related services, theories, methods and in-depth knowledge of customer experience best practices to support recommendations
  • Plan, execute and report on user research studies on a regular basis
  • Promote usability best practices and conduct usability tests and research
  • Proactively identify potential risks to the customers or business and drive the continuous improvement process to eliminate or mitigate risk exposure
  • Work with consultants and research companies to drive the change agenda to improve customer experience and drive customer loyalty
  • Drive initiatives to reduce work effort and improve efficiency and customer experience
  • Adhere to statutory regulations, organisational standards, policies and procedures
  • Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
  • Build, support and maintain healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Boardroom Appointments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boardroom Appointments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.