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Open nowFirst seen 5 days ago

Specialist Customer Journey Architect

Boardroom Appointments3,354 open roles

Where
Johannesburg, GP, South Africa
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Your applicationOpen nowSpecialist Customer Journey ArchitectBoardroom Appointments · Johannesburg, GP, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

  • Minimum requirements:
  • Industrial Engineering Degree/Information Systems/Computer Science
  • Statistics an advantage
  • 0-5 years of experience in Business process development, continuous improvement and compliance
  • 3 years working experience
  • Computer skills especially MS Office and Business Process Management tools
  • Strong analytical skills with a demonstrated ability to analyse business processes and workflows
  • Strong business/client engagement skills

Responsibilities:

  • Business Analytics Management
  • Contribute to development of subject matter expertise regarding current and future processes within business intelligence.
  • Agile business analysis to document detailed requirements for business change.
  • Eliciting requirements from different stakeholders in order to give appropriate recommendations.
  • Recording and representing.
  • Business Process Flow Management
  • Improve process efficiency by the set targets per segment
  • Process documentation for process visibility.
  • Communicate core process changes to relevant stakeholders.
  • Monitor process performance by submitting requirements for building triggers to monitor the processes.
  • Monitor and report business process performance against accepted standards and KPIs.
  • Develop and support data capture and data management processes for core systems to support the delivery of identified projects
  • Maintain weekly/monthly status reports to key stakeholders tracking the status of the improvement project
  • Outside-In thinking and Automation of core business processes Customer experience
  • Analyse and review the customer journey and give recommendations as part of the developmental and/or continuous improvement of the process.
  • Identify and document the change requirements as informed by different data analysis.
  • Measure, track, monitor and ensure the implemented change improves process efficiency and impact.
  • Ensure all processes supporting different touchpoints and customer platforms are documented to ensure knowledge management and continuous improvement, in partnership with the relevant stakeholders
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Who got the interview, and who heard nothing

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