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Open nowFirst seen 3 days ago

Support Technician

Boardroom Appointments3,354 open roles

Where
Johannesburg, South Africa
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Your applicationOpen nowSupport TechnicianBoardroom Appointments · Johannesburg, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Our client is seeking a skilled Support Technician - 4 Month Contract

Minimum Requirements:

  • Experience Minimum 3 years of desktop support experience (Microsoft Windows)
  • Technical Skills Proficiency in Edge and Chrome browsers General printer and peripheral skills and knowledge Excellent troubleshooting skills
  • Communication Skills Good communicator with stakeholders (onsite store staff, Team Leader, IT vendor, WFS IT team/Project war room)
  • Tasks Technical resources needed for:New printer rollout (Zebra) Originations platform upgrade (browser-based) Implementation of new signature pad process

Travel Requirements

  • Vehicle Own, reliable vehicle preferred Ability to use Uber (with reimbursement claim)
  • On-Site Presence Must be able to be on-site at one or more stores per day Petrol/Uber reimbursement included in the proposal

Tools Provided

  • EquipmentWFS will issue a laptop with email and Teams functionality 4G/LTE SIM card provided

Responsibilities: 

  • Perform asset audit/stock count
  • Assist with issues post-new printer installation (our support vendor will perform the actual printer installation)
  • Assist the store in switching over to the web-based Fico Origination platform (be the ears and eyes on the ground and provide feedback/escalate to the remote war site room that will run for the duration of the rollout)
  • Assist in switching over to the new signature pad process (PDF, local software, drivers) existing Wacom signature pads will not be changed, just the software
  • Troubleshoot computer issues related to the printing of store/credit cards
  • Troubleshoot issues related to signature pads
  • Guidance/instructions will be provided by the WFS IT team; specific knowledge of the card printer, Origination platform, and signature pads is not required
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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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3×

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