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Open nowFirst seen 2 days ago

Technical Support Technician-2

Boardroom Appointments3,354 open roles

Where
Johannesburg, GP, South Africa
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Your applicationOpen nowTechnical Support Technician-2Boardroom Appointments · Johannesburg, GP, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Responsibilities:

  • Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
  • Increase operational efficiency and suggest solutions to enhance cost effectiveness
  • Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLAs and OLAs
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members by providing input to business requirements
  • Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
  • Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
  • Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards
  • Minimise system downtime through pro-active monitoring and planning
  • Ensure trending and minimisation of recurring problems
  • Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications
  • Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
  • Support with the implementation of desktop projects or change programmes as required by business
  • Manage own development to increase own competencies
  • Support peers and colleagues across IT functions through knowledge sharing during desktop support
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  1. A CV for this posting

    Written against Boardroom Appointments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boardroom Appointments's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boardroom Appointments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

more interviews than doing it yourself with ChatGPT.

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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The numbers game

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