The posting
Telesales
Areas of Responsibility
Sales
- Contact potential and existing customers to promote products or services using approved scripts.
- Answer customer queries regarding products and The Company.
- Identify customer needs through questioning to effectively close sales.
- Direct qualified prospects to the field sales team where appropriate.
- Accurately process and place customer orders.
- Verify and maintain adequate stock levels.
- Maintain proficiency in using the IQ program to assist clients effectively.
- Possess extensive knowledge of all stock items.
- Stay informed about new products, market trends, advertising, and promotional activities through engagement with management.
Administration
- Accurately enter and update customer information in the CRM/database.
- Maintain detailed records of calls, sales, and other useful customer interactions.
Customer Service
- Handle customer complaints professionally to uphold The Companys reputation.
- Go the extra mile to meet sales targets and promote future sales.
- Promote additional products to increase order value and customer engagement.
Teamwork
- Support department managers and colleagues in daily tasks and operations.
- Actively participate as a productive team member.
- Perform additional tasks as assigned by management from time to time.
Housekeeping and Safety Standards
- Maintain cleanliness and housekeeping standards on all equipment and work areas.
- Adhere to personal hygiene and grooming standards.
- Follow health and safety guidelines to protect self and others.
- Use and maintain PPE according to company policy.
- Refrain from tampering with safety, health, and environmental equipment.
- Actively participate in the Occupational Health and Safety (OHS) System and related activities.
Knowledge, Skills, and Experience Required
Educational Background
- Grade 12 (Matric certificate) required.
Language Proficiency
- Must be able to read, write, speak, and understand both Afrikaans and English fluently.
Experience & Skills
- Proven experience in a telesales or similar customer service/sales role.
- Demonstrated ability to meet or exceed sales targets, preferably in a telephone-based environment.
- Excellent communication and interpersonal skills.
- Strong organizational and administrative skills.
- Proficiency with sales systems and databases (experience with IQ system is advantageous).



