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Open nowFirst seen 1 hour ago

Customer Support Expert | Remote Portugal | Dutch Speaker

Boeva Tech95 open roles

Where
Porto, Portugal, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Support Expert | Remote Portugal | Dutch SpeakerBoeva Tech · Porto, Portugal, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boeva Tech's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. Boeva Tech postings stay open a median of 7 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: first seen 1 hour ago

Boeva Tech median: 7 days open

The posting

About the Role

Join a fast-growing e-commerce customer support team and help create outstanding experiences for online shoppers and marketplace partners. In this role, you will assist customers and sellers with orders, deliveries, payments, returns, and digital products while ensuring professional and solution-oriented support.

This opportunity is ideal for customer-focused professionals who enjoy problem-solving, communication, and working in an international environment from the comfort of their home.

Key Responsibilities

  • Provide excellent customer support via phone and email.
  • Assist customers with order management, deliveries, payments, and returns.
  • Troubleshoot customer issues and provide effective solutions.
  • Support external sellers with inquiries and operational matters.
  • Provide information regarding digital products and services.
  • Escalate complex cases to relevant departments when necessary.
  • Maintain a high standard of customer satisfaction and service quality.
  • Ensure accurate documentation of customer interactions.

Requirements

  • Fluent Dutch (mandatory).
  • Strong communication and customer service skills.
  • Ability to troubleshoot and solve customer issues efficiently.
  • Comfortable working with digital tools and online platforms.
  • Good organizational and multitasking skills.
  • Customer-focused mindset with strong attention to detail.
  • Ability to work independently in a remote environment.
  • EU work authorization required.

What We Offer

  • 100% remote work within mainland Portugal.
  • Paid training and structured onboarding program.
  • International and multicultural work environment.
  • Private health insurance from day one of employment.
  • Meal allowance card.
  • Holiday and Christmas allowances paid monthly.
  • Optional accommodation support for eligible candidates.
  • Performance-based bonus opportunities.
  • Career growth and development opportunities.
  • Long-term employment prospects.

Schedule

  • 40 hours per week
  • Rotating shifts
  • Monday to Sunday
  • Operating hours between 07:00 and 23:00

Apply

Send your CV to:

[email protected]

Subject: Customer Support Expert | Dutch | Remote Portugal

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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