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Open nowFirst seen 1 hour ago

Customer Support Expert | Remote Portugal | Spanish (Basque) + English

Boeva Tech95 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowCustomer Support Expert | Remote Portugal | Spanish (Basque) + EnglishBoeva Tech · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boeva Tech's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. Boeva Tech postings stay open a median of 7 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: first seen 1 hour ago

Boeva Tech median: 7 days open

The posting

About the Role

Join a global customer support team and help deliver exceptional service to users of a leading digital entertainment platform. In this role, you will assist customers with account-related inquiries, subscription support, billing questions, and technical troubleshooting while ensuring a seamless customer experience.

This opportunity is ideal for customer-focused professionals who enjoy helping people, solving problems, and working in an international environment.

Key Responsibilities

  • Deliver outstanding customer support via phone, email, and chat.
  • Assist customers with account management, subscription, and billing-related inquiries.
  • Troubleshoot technical issues and guide users through platform features and services.
  • Provide accurate and timely information to customers.
  • Identify customer needs and deliver effective solutions.
  • Maintain high levels of customer satisfaction and quality performance.
  • Handle customer interactions with professionalism, empathy, and attention to detail.
  • Work within a rotating schedule, including weekends and public holidays.

Requirements

Key Requirements

  • Fluent Spanish (Castilian).
  • Fluent Basque (Euskara) - mandatory.
  • English B2 level or higher.
  • Previous customer service experience is an advantage.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities.
  • Comfortable using digital tools and online platforms.
  • Customer-focused mindset with strong attention to detail.
  • Ability to thrive in a fast-paced environment.
  • EU work authorization required.

What We Offer

  • 100% remote work within mainland Portugal.
  • Full training and onboarding program.
  • International and multicultural work environment.
  • Private health insurance from day one of employment.
  • Meal allowance.
  • Holiday and Christmas allowances.
  • Optional accommodation support for eligible candidates.
  • Career development and growth opportunities.
  • Long-term employment prospects within a global organization.

Schedule

  • 40 hours per week
  • Rotating shifts
  • Monday to Sunday
  • 24/7 operation

Apply

Send your CV to:

[email protected]

Subject: Customer Support Expert | Spanish (Basque) + English | Remote Portugal

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  1. A CV for this posting

    Written against Boeva Tech's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boeva Tech's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boeva Tech's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

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  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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