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Meta One Customer Support Specialist (English C1) | Lisbon, Portugal | On-site

Boeva Tech95 open roles

Where
Sintra, Portugal
Work mode
On site
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Your applicationOpen nowMeta One Customer Support Specialist (English C1) | Lisbon, Portugal | On-siteBoeva Tech · Sintra, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boeva Tech's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. Boeva Tech postings stay open a median of 7 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: first seen 1 hour ago

Boeva Tech median: 7 days open

The posting

About the Role

Join a global customer support team helping users navigate premium subscription services and innovative AI-powered tools. In this role, you'll support customers across a leading social media and technology ecosystem, delivering exceptional service while assisting with account management, subscription inquiries, technical troubleshooting, and product education.

This is an excellent opportunity for customer-focused professionals who enjoy problem-solving, technology, and helping users get the most from digital products.

Key Responsibilities

  • Provide support to premium subscribers via various communication channels.
  • Assist customers with account management, subscription changes, billing inquiries, and service-related questions.
  • Troubleshoot technical issues and guide users through platform features and tools.
  • Conduct outbound follow-up calls when necessary to provide personalized support and faster resolution.
  • Educate users on premium features, AI-powered tools, and product capabilities.
  • Identify recurring customer issues and provide feedback to improve the overall customer experience.
  • Maintain accurate documentation of customer interactions and resolutions.

Requirements

Key Requirements

  • Fluent English (C1 level).
  • Previous customer service experience.
  • Strong problem-solving and analytical skills.
  • Experience with account management and customer support processes.
  • Comfortable assisting customers with technical issues and digital products.
  • Interest in technology, AI tools, and online platforms.
  • Strong communication and customer engagement skills.
  • Ability to work in a fast-paced environment while maintaining high service quality.
  • EU work authorization required.

What We Offer

  • Full training and onboarding program.
  • International and multicultural work environment.
  • Private health and dental insurance after contract signature (subject to eligibility requirements).
  • Meal allowance card.
  • Holiday and Christmas allowances paid monthly.
  • Competitive fixed salary package plus performance-based bonus.
  • Long-term growth and career development opportunities.
  • Modern office environment in Lisbon.

Schedule

  • 40 hours per week
  • Rotating shifts
  • Monday to Sunday
  • Operating hours between 07:00 and 22:00

Apply

To apply, send your CV to:

[email protected]

Subject: Meta One Customer Support Specialist | English | Lisbon, Portugal

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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