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Open nowPosted 129 days ago

Business Service Technician

Bold Business44 open roles

Where
US
Work mode
On site
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Your applicationOpen nowBusiness Service TechnicianBold Business · US

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 129 days ago

The posting

Position Summary

We are looking for a Business Service Technician who can be the frontline technical expert responsible for ensuring our enterprise and small-business clients stay connected. You will provide high-level on-site support, diagnosing and resolving complex broadband connectivity issues delivered via Ethernet-over-Copper, Coax, or Fiber Optics. This role requires a blend of advanced technical troubleshooting, hands-on physical repair, and professional client interaction to maintain our reputation for reliability.

Location: US (Nationwide) On-Site.

Key Responsibilities

  • On-Site Diagnostics & Repair: Investigate and resolve service outages or performance degradation at the client’s place of business.
  • Physical Layer Maintenance: Repair or replace damaged cabling (Cat5e/6 or Fiber) and connectors. Perform fiber splicing and use OTDR/Light Meters to verify signal integrity.
  • CPE Management: Install, re-configure, and troubleshoot Customer Premise Equipment (CPE), including Managed Routers, Network Interface Devices (NID), Integrated Access Devices (IAD), and Optical Network Terminals (ONT).
  • Network Configuration: Interface with the Network Operations Center (NOC) to verify VLAN tagging, IP assignments (Static/Dynamic), and routing protocols.
  • Inside Wiring: Navigate business environments (server rooms, IDF/MDF closets, drop ceilings) to extend demarcations or optimize equipment placement.
  • Quality Assurance: Conduct comprehensive speed tests and latency benchmarks to ensure the circuit meets Service Level Agreements (SLAs).

Technical Skills & Qualifications

  • Connectivity Standards: Deep understanding of Ethernet standards and Fiber Optic technology (GPON, Active Ethernet).
  • Networking Protocol: Proficiency in TCP/IP, DNS, DHCP, and basic command-line interface (CLI) interactions for equipment configuration.
  • Tool Proficiency: Experience using fusion splicers, signal level meters, TDRs, and network testers (e.g., NetAlly, VIAVI).
  • Hardware Knowledge: Familiarity with enterprise-grade hardware such as Cisco, Adtran, Juniper, or Ciena.
  • Certifications (Preferred): CompTIA Network+, BICSI, or FOA Certified Fiber Optic Technician (CFOT).

Soft Skills & Requirements

  • The "Professional Face": Ability to communicate technical issues clearly to non-technical business owners and IT Managers.
  • Problem Solving: A methodical approach to troubleshooting—isolating variables to find the root cause of an issue quickly.
  • Physical Demands: Ability to lift up to 50 lbs, climb ladders, and work in confined spaces (server closets/crawl spaces).
  • Mobility: Must possess a valid driver’s license and a clean driving record for operating a company service vehicle.

What Success Looks Like

  • Mean Time to Repair (MTTR): Consistently meeting or exceeding targets for restoring business services.
  • First-Time Fix Rate: Resolving issues on the initial visit to minimize client downtime.
  • Client Satisfaction: Maintaining high CSAT scores through professional conduct and clear communication.
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