The posting
ABOUT BOLNA
Bolna is Voice AI infrastructure built for India - and now for the world. We help businesses deploy intelligent voice agents that can call, converse, and convert in any language, at scale. From collections to customer support to sales, our agents handle millions of conversations so humans don’t have to.
We’re a YC F25 company, backed by General Catalyst, with 1,050+ paying customers and growing fast.
THIS ROLE
As an Enterprise Lead, you will own the success of Bolna’s largest and most strategic enterprise deployments.
You will lead a team of Forward Deployed Engineers (FDEs), ensuring enterprise customers move from business problem → deployment → measurable outcomes. You’ll work closely with CXOs and senior stakeholders on the customer side while partnering with Bolna’s Product, Engineering, and Business teams internally.
This is a high-ownership role. You will be expected to bring structure to complex enterprise problems, drive execution through your team, and ensure that deployments are not just launched - but successful.
You’ll operate at the intersection of enterprise delivery, customer success, technology, and business.
WHAT YOU’LL DO
- Lead and manage a team of FDEs, setting clear priorities, driving execution, and maintaining a high bar for customer delivery.
- Own the end-to-end success of strategic enterprise deployments - from scoping and solution design to launch, adoption, and expansion.
- Work directly with enterprise stakeholders and CXOs to understand business objectives, define success metrics, and communicate progress.
- Translate complex business requirements into clear execution plans across FDE, Product, and Engineering teams.
- Review deployment strategies, solution architecture, agent performance, and customer outcomes to ensure quality and scalability.
- Identify risks and bottlenecks early and drive cross-functional teams toward resolution.
- Build repeatable enterprise deployment playbooks, processes, and best practices.
- Analyze customer and deployment data to identify patterns, improve outcomes, and make informed decisions.
- Present deployment plans, business cases, performance reviews, and recommendations to senior stakeholders.
- Partner with Sales and Business teams on enterprise opportunities, solutioning, pilots, and expansion conversations.
- Act as the senior escalation point for critical enterprise accounts.
- Develop the FDE team through regular feedback, coaching, and high-quality problem-solving standards.
- Bring customer insights back to Product and Engineering to influence product priorities and platform improvements.
WHAT WE’RE LOOKING FOR
MUST-HAVE
- 5+ years of experience in management consulting, B2B enterprise deployments, enterprise SaaS, or a fast-growing startup.
- Strong preference for candidates with prior corporate/enterprise experience and exposure to complex stakeholder environments.
- Experience leading teams and driving execution through others.
- Strong ability to structure ambiguous problems and turn them into clear, executable plans.
- Excellent communication and presentation skills - comfortable presenting to CXOs and senior enterprise stakeholders.
- Strong analytical and problem-solving ability; you can work with data to understand what is happening and why.
- Strong project and stakeholder management skills.
- Ability to operate across business, technology, and customer-facing teams without needing a predefined playbook.
- High ownership and bias towards execution - you take responsibility for outcomes, not just tasks.
- Comfortable working in a fast-paced environment where priorities can change quickly.
GOOD TO HAVE
- Experience in B2B SaaS, AI, Voice AI, Conversational AI, or technology deployments.
- Experience managing or mentoring FDEs, consultants, solution engineers, implementation teams, or customer success teams.
- Experience working with large enterprise customers and complex deployment environments.
- Exposure to enterprise sales, solution consulting, or pre-sales.
- Experience building processes or playbooks from scratch.
- Consulting experience from a top-tier consulting firm is a plus.
WHAT SUCCESS LOOKS LIKE
In this role, success means:
- Enterprise deployments launch on time and with high quality.
- Customers achieve measurable business outcomes from their Bolna deployments.
- FDEs operate with increasing ownership, speed, and technical/business depth.
- Enterprise escalations are resolved quickly and systematically.
- Deployment processes become increasingly repeatable and scalable.
- Customer insights translate into meaningful improvements across Product and Engineering.
- Strategic enterprise accounts expand because of the outcomes delivered.
WHY BOLNA
- Work directly with some of India’s largest enterprises and solve high-impact business problems.
- Lead a team operating at the intersection of AI, technology, and enterprise business.
- High ownership and visibility - your work directly impacts customer outcomes and company growth.
- Work closely with founders and senior leadership on strategic enterprise initiatives.
- Build the playbook for deploying Voice AI at enterprise scale.
- Competitive compensation + meaningful ESOPs.
- Delhi office with a highly collaborative, in-person working environment.
