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Open nowPosted 10 days ago

Merchant Claim Specialist

Bolsterbiz3 open roles

Where
Delhi
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Your applicationOpen nowMerchant Claim SpecialistBolsterbiz · Delhi

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Bolsterbiz's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 10 days ago

The posting

Company Description

BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services.

Job Summary:

BolsterBiz is looking for a Merchant Claim Specialist who will handle all claims related to lost, damaged, or late delivery orders shipped through our Client's carriers. This role requires attention to detail, strong communication skills, and the ability to manage claims from start to finish.

Key Responsibilities:

Merchant Communication:

  • Review and validate claims submitted by merchants for eligibility and accuracy. Respond to merchants professionally and empathetically. Request credits for eligible claims on the merchant’s Manifest billing account.

Carrier Claims Management:

  • File eligible claims with shipping carriers like UPS, FedEx, USPS, DHL, Veho, and others. Track claims throughout the reimbursement process. Document the amount awarded once the claim is resolved. Apply additional credits to merchant accounts when necessary.

Accurate Documentation:

  • Keep thorough records of all claims to ensure proper follow-up and avoid duplicate reimbursements.

What We’re Looking For:

  • Strong customer service experience (1–3+ years), especially in written communication. Ability to manage tasks independently and meet key performance indicators (KPIs). Experience with claims processing (like shipping, fulfillment, or medical) is a plus. Familiarity with ticketing systems like Zendesk, Hubspot, or Salesforce Service Cloud is a bonus.

We need someone who is detail-oriented, organized, and empathetic — ready to provide excellent support to our merchants and ensure claims are processed accurately and efficiently.

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  1. A CV for this posting

    Written against Bolsterbiz's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Bolsterbiz's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Bolsterbiz's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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