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Open nowPosted 124 days ago

Senior Executive, Claims & Customer Service

bolttech36 open roles

Where
Singapore
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Your applicationOpen nowSenior Executive, Claims & Customer Servicebolttech · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on bolttech's own form.

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. bolttech postings stay open a median of 20 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.2%30 days
  6. 59.1%60 days
This job: posted 124 days ago

bolttech median: 20 days open

The posting

Job Description

In this position you will....

Drive strong claims support and customer servicing, including handling Maid insurance renewals, while taking ownership of day-to-day coordination and escalations to ensure smooth delivery and consistent customer outcomes.

You will be responsible for…

  • Drive the growth and day-to-day management of the General Insurance portfolio, including new business opportunities, renewals, servicing priorities, and coordination with customers, insurers, and internal teams
  • Manage Maid insurance renewals and related servicing activities, ensuring timely follow-up, accurate documentation, and clear communication with customers and insurers
  • Oversee General Insurance claims handling and policy servicing matters, including follow-ups, escalations, endorsements, documentation, and customer enquiries
  • Take ownership of coordination and escalation across customers, internal teams, and insurers
  • Provide day-to-day direction and alignment for the claims and servicing team
  • Ensure timely resolution of outstanding cases across claims, renewals, and service requests
  • Maintain accurate documentation and reporting
  • Identify and support process improvements to enhance service quality and efficiency

For you to be successful…

We expect you to be able to demonstrate the following key competencies

Impactful

  • Has a clear understanding of team’s objectives and aligns efforts to these.
  • Maintains commitment to achieving goals in the face of obstacles.

Customer Focus:

  • Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.
  • Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption.
  • Understands the importance of customer feedback and appreciates their points of view.

Collaborative:

  • Co-operates with team members to resolve problems and achieve goals.
  • Offers support and contributes to the delivery of shared goals. Displays loyalty and trust to team.
  • Listens, encourages, and is respectful of others when working together.

Creative:

  • Looks for new ways to solve problems and execute in ways that add value.
  • Tries new ideas and approaches.

Communication

  • Provides others with information they need in a timely manner.
  • Communicates clearly and actively listens to others.
  • Communication is specific and fact based using a style appropriate for the audience.

Adaptable:

  • Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don’t go to plan.
  • Employs different approaches depending on the situation.

You will require the following qualifications and skills

  • 4–6 years’ General Insurance experience in an agency or broker environment, with hands-on exposure to new business support, renewals, claims handling, customer servicing, and policy administration
  • Strong understanding of General Insurance processes, including claims, renewals, policy servicing, and insurer coordination
  • Experience in customer servicing, policy servicing, and call handling environments
  • Ability to take ownership of coordination and escalation across stakeholders
  • Comfortable operating in a hands-on, fast-paced environment with competing priorities
  • Experience in system implementation / UAT testing is an advantage
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