Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 61 days ago

Senior Customer Success Manager (Parental leave cover)

Boost.ai group5 open roles

Where
Boost AI AS (Norway), Norway
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Customer Success Manager (Parental leave cover)Boost.ai group · Boost AI AS (Norway), Norway

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boost.ai group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 61 days ago

The posting

Job description

Ready to shape the future of AI-powered customer experiences? Join boost.ai, a recognized challenger in the Gartner Magic Quadrant for Conversational AI, and help our incredible customers in banking, insurance, telco and beyond turn AI strategy into measurable business impact. We’re looking for a Senior Customer Success Manager (parental leave cover) who can influence customer experience, drive value creation, and build partnerships that fuel growth. Join our Customer Success team in our Head Office in Stavanger or a local office in Oslo, Stockholm, Copenhagen. Fluency in Norwegian, Danish or Swedish is essential for this role as well as English.

As a Senior Customer Success Manager, you will support boost customers through proactive, high-touch consulting to help them achieve their CX goals and maximise the value they achieve with the boost.ai platform. Acting as a trusted advisor, you'll provide strategic guidance on advanced features and use cases, helping customers drive results in their CX automation journey.You will manage a portfolio of customers across the Nordics, Europe and the UK, align with executives and key stakeholders, and collaborate across internal and external teams to drive customer outcomes and growth. Your success will be measured by key metrics like Net Revenue Retention, Usage, Health and CSAT.We are looking for a Senior CSM based in our Norwegian headquarters in Stavanger or one of our local offices in Oslo, Stockholm, Copenhagen.

Skills Qualification, and experience:

  • 3+ years of experience in a Customer Success role for SaaS B2B, ideally in the Conversational AI space or CX automation more broadly.
  • Proven track record of managing customer accounts, focusing on long-term success and renewals.
  • Experience building relationships with key stakeholders to drive business value.
  • Ability to develop and execute strategies to reduce churn and drive upsell initiatives.
  • Strong communication skills to influence strategic decisions and customer direction.
  • Structured approach to project management with a focus on timely, high-quality results.
  • Fluency in English, and Norwegian, Danish or Swedish is essential.

Responsibilities

  • Manage a portfolio of customers across the Nordics, Europe and the UK, leveraging our Customer Success Framework.
  • Build strong relationships with customers and executives to align stakeholders and drive business value.
  • Influence customer strategies to maximize value, reduce churn, and create upsell opportunities.
  • Implement strategic governance through QBRs, workshops, and executive meetings, both onsite and virtual.
  • Align customer success plans with internal account strategies to boost customer value and commercial growth.
  • Ensure customer KPIs are met and continuously improved, working closely with cross-functional teams.
  • Support upsell and renewal efforts, contributing to internal initiatives to drive value-based revenue.
  • Support the development of internal Customer Success tools and processes.

Job benefits

  • An engaging work environment with people who share a common mindset; to deliver a world-class product in a brand new, up-and-coming industry.
  • Energetic, dynamic and extremely motivated colleagues in all departments, both professionally and socially.
  • Challenging, varied and engaging work tasks.
  • Room and encouragement to be independent and innovative.

Please note: During the recruitment process, we interview the appropriate candidates quickly and continuously - until we find the right candidate. We recommend that you submit your application as soon as possible. Contract duration: 1 year

About boost.ai

Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 600 live virtual agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation. Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. Boost.ai is recognized as a Leader in Gartner’s 2025 Magic QuadrantTM for Conversational AI Platforms. Learn more at boost.ai. Our core values—trust, innovation, teamwork, and fun—are central to everything we do. Building a supportive environment that fuels our growth, ensuring collaboration and achieving our goals while having a fun and vibrant culture is important to us. These values provide a strong foundation that empowers our team to excel.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Boost.ai group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Boost.ai group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Boost.ai group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.