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Open nowPosted 8 hours ago

Customer Service Advisor

Bosch Group5,102 open roles

Where
Liverpool, England, United Kingdom
Work mode
On site
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Your applicationOpen nowCustomer Service AdvisorBosch Group · Liverpool, England, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Bosch Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Bosch Group postings stay open a median of 26 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 8 hours ago

Bosch Group median: 26 days open

The posting

Company Description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe.

Welcome to Bosch.

For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

Job Description

We are currently looking for an experienced Customer Service Advisor to join one of our campaigns for a leading, Premium Car Manufacturer.

Your responsibilities:

  • Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.
  • Handle all customer interactions in a prompt, professional and knowledgeable manner.
  • Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
  • Provide a value add service that enhances the customer experience and builds our brand and service reputation.
  • Capture, maintain and ensure quality of customer data.
  • In emergency situations you will correspond with rescue workers.
  • Highlight and escalate issues as necessary.

Qualifications

What distinguishes you?

Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.

Previous experience of working in a Customer Contact Center environment providing excellence in service to the customer would be an advantage.

  • A passion for delivering first class customer service.
  • Excellent verbal and written communication skills
  • Good social and interpersonal skills, personable with strong emotional intelligence.
  • Good listening skills.
  • Excellent problem-solving skills.
  • Quality focused with attention to detail.
  • A warm, helpful and positive approach.
  • Dynamic, proactive, confident, self-motivated and driven to succeed.
  • Premium Brand Attitude
  • High affinity for a premium car manufacturer, automobile industry and future technologies
  • Technical understanding and proficient computer literacy
  • Interest in innovative communication media
  • Stress resistance in emergency situations
  • High degree of reliability, teamwork skills and flexibility
  • Able to respond to customers from different countries
  • Geographical and traffic regulation knowledge would be an advantage
  • Flexibility in hours of work/shift patterns.

Additional Information

Operational Hours: 7-day shift operation:

Full-Time Opportunities: 37.5 hours per week, Monday – Sunday. 5/7 days shift pattern between 08:30am - 20:30pm

Part-Time Opportunities: 18.75 hours per week Part-Time Shift Patterns available are as follows:

1x shift Monday – Thursday between the hours 08:30am – 16.30pm (4.15hours shifts or 6.15hours shifts available) Plus, both Saturday & Sunday between the hours 08:30am – 15.45pm, 08:30am – 16.45pm or 13.15pm – 20.30pm, 14.15pm – 20.30pm

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Bosch Group's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Bosch Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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