The posting
SCOPE
Through effective customer service and interpersonal skills, the incumbent of this position will be managing orders for the Shell Delivering for our Accounts (DFOA) program.
RESPONSIBILITY
Checking Shell Portal throughout the day Transfer Shell orders to chempax
Create new ship to address under Shell Canada
Scan orders and B/L to affected branches Invoice orders in Shell Portal and Chempax once product has been delivered Update spreadsheet for each order
Customer information, Product ordered, amount of product delivered, Shell Order Number, Branch, Due Date, Delivery date, DFOA reimbursement number, Boss Invoice Number, and Notes
Contact local Vendor Management Inventory (VMI) customers to arrange delivery Create orders in Shell Portal for VMI customers Tracking deliveries ensuring customer’s requirements are being met. Print off DFOA Reimbursements and match to Boss Lubricants Invoices.
The DFOA reimbursement form including Boss invoice numbers are given to A/C and A/P.
Tracking rebranded product Direct contact for Shell inquiries Other duties as required.
QUALIFICATIONS/REQUIREMENTS
Education
Minimum - Completion of High School
Knowledge
Basic knowledge of oil/lube industry Knowledge of city of Calgary orientation Knowledge of MS products and applications
Experience
Developing customer relationships Editing and proofreading documentation Proven computer skills and using various software packages, including MS Office products and database applications
Abilities
Adapt and learn new computer systems, applications and software Mediate client issues and concerns Multi-task and re-shift priorities efficiently as needed Work in a fast-paced environment Organized and detail orientated Work with minimal supervision
Personal Suitability
Maintain the utmost in professional conduct with clients Exude professionalism and customer-service – BOSS’ core values Thorough and attentive to detail Be organized and ensure timely follow-up communication Computer literate and savvy Takes pride in their work



