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Open nowPosted 8 days ago

Senior Customer Success Manager

Bounce Marketing Ltd5 open roles

Where
Dublin
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Your applicationOpen nowSenior Customer Success ManagerBounce Marketing Ltd · Dublin

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Bounce Marketing Ltd postings stay open a median of 15 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 8 days ago

Bounce Marketing Ltd median: 15 days open

The posting

Role Details

We are seeking a Senior Customer Success Manager to own and grow a portfolio of key client relationships. Positioned at the intersection of market research, AI technology and client strategy, you will be a trusted partner to senior insights and marketing stakeholders, balancing account health, growth and expansion while bringing research credibility and commercial awareness to every engagement.

Company Overview

Bounce is a fast-growing Insights Operating Platform combining cutting-edge technology and AI to transform how global brands generate and act on research. Trusted by market leaders like Coca-Cola, Deliveroo, Pepsi, TikTok, and Diageo, we are on a mission to disrupt the $125B market research industry and redefine executive decision-making.

Responsibilities

Account Ownership

  • Own relationship health and commercial execution across a portfolio of client accounts, including more strategic and complex ones
  • Lead onboarding, platform adoption and quarterly business reviews so clients consistently get value from Bounce

Insights Partnership & Research

  • Drive deep discovery with clients to uncover business challenges and future research needs
  • Design proposals that show a clear understanding of client needs, recommend the best-fit research design, and build towards a long-term partnership
  • Create narrative-led reports that deliver clear, strategic, decision-focused insight, and use them to build momentum and expand accounts

Commercial Growth

  • Own retention, growth and expansion across your client book
  • Own churn risks and significant growth opportunities, bringing in a Director or Head of Customer Success where needed
  • Take a creative and agile approach to problem-solving for clients, adapting the Bounce product suite to build the best-fit approach for your clients

Requirements

  • Experience: 5+ years in a consultative, client-facing role spanning market research, insights consulting, or research technology (ResTech / SaaS).
  • Commercial Track Record: Proven success retaining and growing client accounts, including renewals and expansion.
  • Stakeholder Presence: Confident advising and presenting to senior client stakeholders.
  • Innovation Mindset: Enthusiasm for how AI and modern technology platforms are evolving the traditional market research landscape.

Benefits

  • Continuous learning culture with leadership support for professional and personal development
  • Competitive salary and working environment
  • 15 global work-from-anywhere days per year
  • 22 days annual leave, plus public holidays, plus Christmas & New Year closure.
  • Top tier tech including a MacBook and premium tools
  • Vibrant, collaborative culture with team socials, activities, and annual retreats
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