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Open nowPosted 18 hours ago

IT SUPPORT TECHNICIAN, LEVEL 3

Boutique La Vie En Rose220 open roles

Where
SIEGE SOCIAL, 3055 VIAU, MONTREAL, Quebec, Canada
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Your applicationOpen nowIT SUPPORT TECHNICIAN, LEVEL 3Boutique La Vie En Rose · SIEGE SOCIAL, 3055 VIAU, MONTREAL, Quebec, Canada

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Boutique La Vie En Rose postings stay open a median of 16 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 18 hours ago

Boutique La Vie En Rose median: 16 days open

The posting

Purpose of the role Under the supervision of the Technical Support Manager, the Level 3 IT Technician will be responsible for supporting colleagues on the Level 2 team and ensuring the technical link with other internal and external departments.

Key responsibilities

Support the Level 2 team during major incidents or problems. Manage and create documentation related to IT service operations processes. Manage and maintain the IT infrastructure, both hardware and software. Act as the bridge between Levels 1 and 2 and the system administration and application development teams. Oversee and automate IT processes. Maintain an overview of various projects and requests and manage priorities according to service agreements. Diagnose high-level technical issues. Ensure the application and adherence to La Vie en Rose procedures. Identify opportunities for improvement and automation. Ensure follow-ups and transparent communication within the teams. Stay informed of technological advancements and industry best practices. Promote the use and application of IT performance indicators (KPIs). Perform any other related duties.

Your profile

Stress management and prioritization: You stay calm even in tense moments and you juggle priorities like a pro. Challenges are opportunities for you to shine and find effective solutions. Communication and teamwork: Your ability to communicate clearly and listen actively makes you an exceptional team partner. Your enthusiasm and collaborative spirit enrich every project. Enjoyment of a fast-paced environment: You feel at ease in a dynamic and fast-moving environment, where you can use your adaptability and maintain strong performance. Attention to detail and listening: Your attention to detail is impressive and you are always attentive, ready to understand needs and expectations to deliver high-quality work. Positive and dynamic attitude: Your contagious energy and motivation turn every challenge into an exciting opportunity. You approach each task with a smile and a proactive mindset.

Requirements

Two years of experience as a Level 3 technician. Seven years of experience in IT, ideally in Retail. Excellent analytical skills. Ability to manage multiple short, medium and long-term projects simultaneously. Strong knowledge of wired and wireless network infrastructure (router, AP, firewall, DHCP, DNS, VPN, VLAN, VOIP). Proficiency with Windows operating systems and Office and Microsoft 365 suites. Strong understanding of imaging and automation processes. Knowledge of ServiceNOW and Manage Engine tools (an asset).

Permanent, full time #TI

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