Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 9 hours agoWe saw it 78 min after it went up

Director of Resident Concierge Services

Bozzuto133 open roles

Pay
$24 – $26 an hour
Where
CHARLOTTE, NC, 28203
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector of Resident Concierge ServicesBozzuto · CHARLOTTE, NC, 28203

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Bozzuto's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. Bozzuto postings stay open a median of 19 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 9 hours ago

Bozzuto median: 19 days open

The posting

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.

Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.

Primary Responsibilities

The Director of Resident Concierge Services (M-F, 7AM-3PM), is a key member of the property leadership team taking ownership of the overall day to day resident experience. In addition to personally providing superior customer service, they will take responsibility for hiring, training, developing and mentoring a large team of multi-shift, full-time and part-time Concierge associates. They ensure the team has a deep understanding of Bozzuto standards, company policies and procedures, essential functions related to the maintenance and accessibility of the building and the resident’s experience and that service execution is consistent 24/7.

As a Director of Resident Concierge Services, your primary responsibilities include:

  • Identify, orient, train, schedule, and develop new Resident Concierge for their roles and responsibilities.
  • Deliver Superior Customer Service by acknowledging residents by name, and greeting customers, residents and guests.
  • Provide recommendations to residents and resolve and/or follow up on resident needs to include assisting residents with directions, securing transportation, theatre tickets, dinner reservations etc.
  • Direct service requests to maintenance team and escalate issues as appropriate to management.
  • Build a sense of community by regularly attending Chamber meetings, establishing expert knowledge on community attractions and local amenities.
  • Create and manage monthly community calendar, etc. Manage front desk by log, audit and deliver packages daily.
  • Manage and monitor the work performance of the Resident Concierge Team.
  • Communicate assignments and priorities to team members.
  • Resolve resident concerns.
  • Weekend hours may be required.

What You Bring to Us

  • 2+ years of experience in the hospitality industry working as a manager in a Concierge, Guest Services, Front Desk or Retail Services role.
  • Exceptional customer service skills
  • Planning and organizational skills
  • Self-motivated and able to work with limited supervision
  • Ability to set priorities, handle multiple tasks and meet deadlines
  • Strong communication skills, both oral and written
  • Internet Navigation

This position is eligible for additional bonus opportunities.

Salary Range

$23.77—$26.44 USD

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.

Working on our team and in this position, you can expect:

  • Competitive compensation.
  • Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
  • Paid leave. We provide 20 days of paid time off plus holidays.
  • Retirement planning. We offer a 401k program with a company match.
  • Tuition reimbursement. Plus, many other programs to support career development and growth.
  • A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.

Bozzuto is proudly an Equal Opportunity Employer.

Bozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Bozzuto's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Bozzuto's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Bozzuto's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.