Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 83 days ago

Developer Support Engineer (Singapore)

Braintrust29 open roles

Pay
SGD 140,000 – SGD 190,000 a year
Where
Singapore
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDeveloper Support Engineer (Singapore)Braintrust · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Braintrust's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Braintrust postings stay open a median of 45 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 83 days ago

Braintrust median: 45 days open

The posting

ABOUT THE COMPANY

Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.

Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.

ABOUT THE ROLE

At Braintrust, surprisingly good developer support is one of our most important strategic advantages. Our customers are developers building LLM-powered applications, and they move fast. We win by helping them move faster.

We’re looking for Developer Support Engineers — both mid-level and senior — who are obsessed with helping developers overcome challenging technical blockers to achieve their goals. You’ll troubleshoot issues, identify workarounds, ship fixes, and document your findings to help future developers move faster.

This role blends technical problem solving, developer empathy, and tight collaboration with Engineering, Solutions, and Product. If you love solving complex problems, explaining technical concepts clearly, and making developers’ lives easier, we’d love to talk with you.

This role will be remote based in Singapore.

WHAT YOU’LL DO

- Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript).

- Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them.

- Own support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication.

- Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers.

- Identify opportunities to improve the developer experience, including tools, documentation, and support workflows.

- Write scripts, fix bugs, and contribute to internal tooling that enhances the support process.

- Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities.

- Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays.

- Provide technical mentorship to cross functional peers and guide support processes and escalation handling.

- Develop and champion opinionated stances on improving developer experience and product reliability.

WHAT WE'RE LOOKING FOR

- Experience supporting developer-facing products as a Software Engineer, Customer Engineer, Developer Success Engineer, Technical Account Manager, or similar customer facing technical role.

- Can write, debug, and reason through Python and/or TypeScript codebases.

- Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly.

- Take personal ownership of technical problems and follow through until customers are unblocked.

- Communicate clearly, empathetically, and effectively — especially when explaining complex or confusing issues.

- Are insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy.

BONUS POINTS FOR

- Experience supporting developer tools, ML infrastructure, or observability platforms.

- Familiarity with OpenAI, Anthropic, or similar LLM APIs.

- Comfort working with datasets, evaluation metrics, or prompt engineering.

- Experience contributing to support tooling, documentation, or product-led growth initiatives.

- Have been a senior technical team member or tech lead in a high-growth environment, taking ownership of ambiguous technical scenarios.

- Have submitted PRs to production codebases to fix customer-impacting issues in backend services, SDKs, or infrastructure.

- Hold cloud certifications or equivalent experience troubleshooting containerized environments (e.g., Terraform, Kubernetes).

WHY JOIN BRAINTRUST

- Build a culture of care, learning, and mutual support together

- Solve challenging, unknown technical issues faced by developers

- Pave the way for future developers and peers to benefit from your experience

BENEFITS INCLUDE

- Medical, dental, and vision insurance

- Daily lunch, snacks, and beverages

- Flexible time off

- Competitive salary and equity

- Wifi & cellphone stipend

EQUAL OPPORTUNITY

Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Braintrust's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Braintrust's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Braintrust's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.