The posting
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
We’re looking for an Atlassian Administrator who is organized, customer-focused, and excited to build deeper expertise across Jira, Jira Service Management, Confluence, and the broader Atlassian Cloud ecosystem.
In this role, you will support the day-to-day administration and operation of Braze’s Atlassian platforms, helping teams work more effectively through reliable configuration, responsive support, clear documentation, and thoughtful automation.
You will serve as a key point of contact for Atlassian requests across the business, supporting everything from access and permissions to workflows, project configuration, JSM queues, dashboards, reporting, and troubleshooting. You will work closely with our Lead Atlassian Solutions Engineer to ensure changes are implemented consistently and in accordance with Braze’s platform governance and change management standards.
You will also contribute to larger initiatives including platform cleanup, workflow consolidation, service management improvements, automation, ScriptRunner development, and Braze’s growing use of Atlassian Rovo and AI agents.
If you enjoy solving problems, helping users, improving systems, and continuing to develop your technical skills in a large Atlassian Cloud environment, we’d love to meet you.
What You’ll Work On
You’ll support the operation and continued improvement of Braze’s Atlassian ecosystem, including:
- Platform Administration and User Support:
- Manage the day-to-day request queue for Jira, Jira Service Management, and Confluence, resolving configuration, access, reporting, and usability issues while keeping stakeholders informed.
- Jira and JSM Configuration:
- Configure and maintain projects, workflows, screens, custom fields, issue types, request types, queues, SLAs, forms, permission schemes, notification schemes, and customer portals.
- Automation and Operational Efficiency:
- Build and maintain Jira Automation rules that reduce manual work, improve consistency, and support repeatable business processes.
- Rovo and AI Enablement:
- Support and improve Rovo agents by maintaining instructions and knowledge sources, troubleshooting unexpected behavior, testing new use cases, and gathering feedback from users.
- Reporting and Visibility:
- Create and troubleshoot JQL queries, filters, dashboards, and reports that provide teams with visibility into workload, service performance, and operational trends.
- Governance and Access Management:
- Manage users, groups, roles, and permissions while supporting license reviews, access reviews, change management, and documentation requirements.
- Documentation and Enablement:
- Maintain platform documentation, knowledge articles, and training materials, including async walkthroughs that help teams self-service common Atlassian tasks.
- Platform Improvement Initiatives:
- Partner with the Lead Atlassian Solutions Engineer on project rollouts, workflow consolidation, JSM improvements, platform cleanup, application integrations, and other initiatives that improve the scalability and usability of the Atlassian environment.
What You’ll Do
- Own and manage incoming Atlassian administration requests, prioritizing work based on business impact and urgency.
- Configure and maintain Jira, Jira Service Management, and Confluence configurations across projects, workflows, fields, permissions, queues, forms, SLAs, portals, spaces, and templates.
- Manage users, groups, roles, and access while supporting periodic license and access reviews.
- Build and troubleshoot JQL queries, filters, dashboards, and operational reports.
- Create and maintain Jira Automation rules for well-defined administrative and business use cases.
- Support existing Rovo agents and assist with the creation, testing, and rollout of new agents and AI-enabled workflows.
- Troubleshoot Atlassian Marketplace applications and coordinate with vendors or Atlassian Support when escalation is required.
- Test configuration changes in non-production environments before implementation.
- Maintain clear documentation for configurations, processes, and recurring administrative tasks.
- Create training materials and async walkthroughs that enable teams to use Atlassian tools effectively.
- Assist with ScriptRunner administration by reviewing, testing, troubleshooting, and making guided updates to existing scripts.
- Support larger Atlassian initiatives under the direction of the Lead Atlassian Solutions Engineer, taking on increasing ownership as your technical experience grows.
Who You Are
- Have 3 to 5 years of hands-on experience administering Jira and Confluence in a business environment, preferably using Atlassian Cloud.
- Have working knowledge of Jira Service Management, including request types, queues, SLAs, forms, and customer portals.
- Comfortable writing JQL and creating filters, dashboards, and operational reports.
- Familiar with Jira Automation and understand how automation can improve repeatability and reduce administrative effort.
- Have exposure to ScriptRunner through reading, testing, troubleshooting, or modifying existing scripts.
- Familiar with Atlassian Rovo and AI-enabled workflows, including experience with Rovo Search, Rovo Chat, or configuring Rovo agents.
- Comfortable troubleshooting platform issues and working through problems methodically.
- Strong written communicator who documents changes clearly and can explain technical concepts to non-technical users.
- Customer-focused and comfortable working directly with teams across different functions and levels of technical experience.
- Organized and able to manage competing requests while distinguishing true business urgency from less critical work.
- Motivated to continue developing deeper expertise in Atlassian administration, automation, scripting, and solution design.
- Comfortable working within established change management, governance, and documentation standards.
Bonus
- Atlassian certifications such as ACP-120 Jira Administration for Cloud or ACP-220 Confluence Administration for Cloud.
- Experience supporting ITSM or ITIL-aligned service management processes.
- Familiarity with Atlassian Guard, SSO, SCIM provisioning, or enterprise identity management.
- Experience working with Jira or Confluence REST APIs.
- Practical experience writing prompts or agent instructions and refining them based on user feedback and observed results.
- Scripting experience with Groovy, Python, JavaScript, or similar languages.
- Experience with adjacent enterprise platforms such as Slack, Okta, or Google Workspace.
- Experience working in a high-growth SaaS or technology environment.
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:
- To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
- To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at [email protected].
Please contact us at [email protected] with any questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.
To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at [email protected] promptly after applying. Summaries of the most recent bias audit results for such tools are available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
